Jen Laptewicz
Lisbon,ME
Summary
Results-driven event coordinator with a proven track record in elevating guest experiences through creative event planning and operational improvements. Known for strong collaboration and communication skills, ensuring seamless execution of events and high customer satisfaction.
Overview
13
13
years of professional experience
Work History
Server
Showtime Hospitality
Falmouth, ME And Freeport, ME
05.2013 - Current
- Deliver exceptional customer service by anticipating guest needs and creating experience for guests.
- Collaborate with kitchen staff to ensure timely order delivery and accuracy of food presentation.
- Train new servers on restaurant policies, menu items, and efficient service techniques.
- Maintain cleanliness and organization of dining area, contributing to positive guest experiences.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies to management.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dining Room Manager
Showtime Hospitality
Falmouth, ME
05.2023 - 10.2024
- Led team in delivering exceptional guest experiences, enhancing customer satisfaction and loyalty.
- Developed and implemented operational procedures to streamline service efficiency specifically for support staff.
- Trained and mentored staff on hospitality best practices, ensuring adherence to company standards.
- Developed and executed weekly wine pairings with dinner specials to enhance sales.
- Fostered a collaborative team environment, encouraging open communication and shared goals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Event Coordinator
Showtime Hospitality
Falmouth, ME
05.2023 - 10.2024
- Spearheaded event program to create spaces for guests to celebrate with us and enhance bottom line for new restaurant.
- Increased event attendance, leveraging social media platforms and email marketing campaigns to raise awareness.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
- Coordinated logistics for events, including vendor management and venue selection.
- Developed event timelines, ensuring alignment with client expectations and objectives.
- Implemented process improvements that streamlined event workflow and increased efficiency.
- Coordinated schedules and timelines for events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Education
High School Diploma -
Biddeford High School
Biddeford, ME06.2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
Timeline
Dining Room Manager
Showtime Hospitality
05.2023 - 10.2024
Event Coordinator
Showtime Hospitality
05.2023 - 10.2024
Server
Showtime Hospitality
05.2013 - Current
High School Diploma -
Biddeford High School