Jen Rasico
Derby,Kansas
Summary
Dynamic customer service professional with experience at Capitol Federal Savings Bank, excelling in problem-solving and critical thinking. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in data entry and maintaining accurate records, while fostering strong customer relationships to drive loyalty and engagement.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Capitol Federal Savings Bank
05.2024 - Current
- Provided accurate information regarding bank products and services to enhance customer understanding.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Maintained customer records in CRM system, ensuring data accuracy and confidentiality.
- Collaborated with cross-department teams to streamline service delivery processes.
- Processed customer transactions efficiently, ensuring compliance with bank policies.
- Actively listened to customer concerns, providing tailored solutions to meet their needs.
Key Holder
Hallmark
10.2018 - 01.2024
- Trained new employees on store policies and customer service techniques, enhancing team performance and customer interactions.
- Monitored inventory levels, conducting regular audits to ensure accurate stock counts and minimize shrinkage.
- Implemented visual merchandising standards, creating appealing displays that attracted customers and increased sales.
- Maintained a clean and organized sales floor, ensuring an inviting shopping environment for customers.
- Coordinated with management on sales promotions, effectively communicating initiatives to staff and customers.
- Provided exceptional customer service, addressing inquiries and resolving issues to foster customer loyalty.
Education
Associate of Science - Environmental Biology
Cowley County
Mulvane, KS12-2024
Skills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Customer satisfaction measurement
- Retail store support
- Key holder experience
- Professional telephone demeanor
- Administrative support
Timeline
Customer Service Representative II
Capitol Federal Savings Bank
05.2024 - Current
Key Holder
Hallmark
10.2018 - 01.2024
Associate of Science - Environmental Biology
Cowley County