Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Jen Straw Walsh

Ocean City,MD

Summary

Dynamic sales associate with a proven track record at TJ Maxxx, excelling in customer service and payment processing. Cultivated strong customer relationships, boosting repeat business and enhancing satisfaction. Recognized for exceptional people skills and efficient cash handling, consistently streamlining operations to create a welcoming shopping environment.

Overview

1
1
year of professional experience

Work History

Sales Associate

TJ Maxxx
10.2024 - 10.2025
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.

Front Desk Receptionist

Castle in the Sand Hotel
05.2024 - 10.2024
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.

Education

Bachelor of Arts - Communications

Salisbury University
Salisbury, MD
05-1996

Skills

Customer service

Payment processing

Multi-tasking strength

Excellent people skills

Cash handling

Flexible schedule

Exceptional customer service

Point of sale operation

Timeline

Sales Associate

TJ Maxxx
10.2024 - 10.2025

Front Desk Receptionist

Castle in the Sand Hotel
05.2024 - 10.2024

Bachelor of Arts - Communications

Salisbury University
Jen Straw Walsh