Jena Harris
Chandler,AZ
Summary
Proven track record in enhancing customer experiences and streamlining appointment processes, notably at Canopy Hotel. Expert in office organization and customer service, demonstrating exceptional time management and listening skills. Achieved significant improvements in guest retention and operational efficiency through innovative problem-solving and effective communication.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Canopy Hotel
2024.04 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Fuchsia Spa
2023.03 - 2024.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Independent Child Care Provider
Self Employed
2021.11 - 2022.11
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
Convergent Outsourcing
Customer Service Representative
2013.08 - 2021.04
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
GED -
Highline College
Seattle, WA06.2013
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Scheduling appointments
- Office Organization
- Hospitality services
- Payment Processing
- Customer Complaint Resolution
- Greeting and Seating Clients
Timeline
Front Desk Receptionist
Canopy Hotel
2024.04 - Current
Front Desk Receptionist
Fuchsia Spa
2023.03 - 2024.04
Independent Child Care Provider
Self Employed
2021.11 - 2022.11
Convergent Outsourcing
Customer Service Representative
2013.08 - 2021.04
GED -
Highline College
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