Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jena Moreno

Spring,TX

Summary

Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.

Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

7
7
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
11.2021 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Sales Associate

The Spirit Quest
12.2020 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Ambassador

Fu Manchung
11.2019 - 01.2020
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Kept register accurate through correct billing, payment processing and cash management.

Hostess

Jinya, Ramen Bar
10.2018 - 11.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

High School Diploma -

Klein Collins High School
Spring, TX
05-2020

Skills

  • Time management
  • Multitasking
  • Adaptability
  • Decision-making
  • Communication Skills
  • Sales proficiency
  • Physical stamina
  • Advertising and marketing

Interests

  • Interested and open to learning new skills and advancing in current ones
  • Engaged in social media and marketing
  • Personal Development and Self-Improvement

Timeline

Personal Shopper

HEB Grocery Store
11.2021 - Current

Sales Associate

The Spirit Quest
12.2020 - 10.2021

Ambassador

Fu Manchung
11.2019 - 01.2020

Hostess

Jinya, Ramen Bar
10.2018 - 11.2019

High School Diploma -

Klein Collins High School

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