Jena Moreno
Spring,TX
Summary
Professional with extensive experience in retail industry, specialized in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently, assisting as a backup where needed. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.
Overview
7
7
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
11.2021 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify.
- Tracking and managing online orders and deliveries to ensure they are completed in a timely manner.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Sales Associate
The Spirit Quest
12.2020 - 10.2021
- Streamlined sale processes by organizing racks and shelves to maintain visual appeal to engage customer interest by promoting specific merchandise.
- Assist in administrative duties by handling cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Ambassador
Fu Manchung
11.2019 - 01.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Kept register accurate through correct billing, payment processing and cash management.
Hostess
Jinya, Ramen Bar
10.2018 - 11.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Klein Collins High School
Spring, TX05-2020
Skills
- Time management
- Multitasking
- Adaptability
- Decision-making
- Communication Skills
- Sales proficiency
- Physical stamina
- Advertising and marketing
- Attention to detail
- Processes out in a timely manner
Hobbies and Interests
- Interested and open to learning new skills and advancing in current ones.
- Engaged in social media and marketing
- Personal Development and Self-Improvement
Timeline
Personal Shopper
HEB Grocery Store
11.2021 - Current
Sales Associate
The Spirit Quest
12.2020 - 10.2021
Ambassador
Fu Manchung
11.2019 - 01.2020
Hostess
Jinya, Ramen Bar
10.2018 - 11.2019
High School Diploma -
Klein Collins High School
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