Jena Trujillo
Salt Lake City,UT
Summary
Proven customer service expert with a track record of exceeding customer expectations at McDonald's. Skilled in cash handling and fostering customer relations, demonstrated ability to maintain composure in high-pressure situations. Achieved significant customer satisfaction, ensuring a welcoming environment through effective problem-solving and empathy.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier
Rebel Gas Station
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier
McDonald's
03.2024 - 09.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma - Diploma
South High School
Salt Lake City, UT06.1991
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Money handling
- Customer relations
- Order taking
Certification
Food handlers permit and sips and tips certificate.
Timeline
Customer Service Cashier
McDonald's
03.2024 - 09.2024
Cashier
Rebel Gas Station
High School Diploma - Diploma
South High School
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