Jena Tsafos
Glassboro,NJ
Summary
Dedicated Service Advisor with expertise in customer satisfaction, problem-solving, and communication. Proven ability to streamline operations, train staff, and enhance client relationships.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Advisor
Penske Automotive
Turnersville, NJ
10.2016 - Current
- Resolved customer complaints swiftly, ensuring high levels of satisfaction and retention.
- Coordinated service appointments, optimizing scheduling to enhance workflow efficiency.
- Analyzed service processes, identifying areas for improvement and implementing solutions.
- Trained new staff on service protocols and customer engagement techniques.
- Collaborated with technicians to ensure clear communication regarding service needs and timelines.
- Developed follow-up procedures to maintain ongoing customer relationships post-service visits.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Led initiatives to streamline operations, resulting in improved turnaround times for service requests.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Science - International Economics
Rowan College of South Jersey
Glassboro12.2026
Skills
- Vehicle assessment
- Customer service
- Attention to detail
- Automotive knowledge
- Conflict resolution
- Computer skills
- Effective communication
- Listening skills
- Strong work ethic
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members. Dispatching certain engineering work to the correct candidates
- Achieved 1.7 million in one year through effectively helping with parts and labor number scaling
- Analytical, Creative, and Critical thinking
- Documented and resolved consumer complaints which led to high customer satisfaction
- Manager delegating specific work for myself to handle
Certification
- Certification, Penske Automotive - 2021
- Mark of Excellence- 2023
- Sunbit Certification- 2024
- Honors Society of Leadership and Success- 2026
National Society of Leadership and Success
They nominate specific students that are exceeding their expectations with whom consistently getting straight A's and carrying a high GPA. Meet with groups of students and plan strategic on how to implement growth in each aspects of our lives. Each student challenges one another to do better in a specific areas of their own personal lives. To help improve our skills and knowledge and watching motivational clips of highly successful individuals.
Languages
English
Timeline
Service Advisor
Penske Automotive
10.2016 - Current
Associate of Science - International Economics
Rowan College of South Jersey