Jenae Gibson
Katy
Summary
My Name is Jenae Gibson, I am A Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am Organized and motivated, eager to apply time management and organizational skills in various environments!
Overview
7
7
years of professional experience
Work History
AIRBNB CO HOST
A & W luxury Estates
02.2022 - Current
- Guest Relations & Communication: Managed all guest inquiries and communications through Airbnb and other short-term rental platforms, ensuring quick, professional responses to enhance guest satisfaction and booking rates.
- Booking & Reservation Management: Handled booking requests, check-in/check-out coordination, and calendar updates to optimize occupancy rates while minimizing scheduling conflicts.
- Issue Resolution: Proactively resolved guest concerns, complaints, and maintenance issues by coordinating with cleaning teams, local contractors, and service providers, leading to consistently high guest ratings and reviews.
- Operations Oversight: Monitored property readiness and cleanliness, communicating directly with cleaning staff and service teams to maintain high standards across multiple properties.
- Review Management: Managed guest reviews, responding to feedback to improve the guest experience and maintain a positive reputation for the properties.
- Administrative Support: Provided regular reporting on occupancy rates, guest feedback, and operational updates to property owners, contributing to efficient and successful property management.
- Remote
Auto Claims Adjuster
Geico
05.2025 - 01.2026
- Evaluated and processed auto insurance claims, ensuring compliance with company policies and state regulations.
- Conducted thorough investigations to verify claim validity, utilizing industry-standard tools and resources.
- Collaborated with repair shops and policyholders to assess damages and facilitate timely resolutions.
- Mentored junior adjusters in best practices for claims management and customer service excellence.
- Analyzed data trends to identify areas for operational efficiency and risk mitigation strategies.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Examined photographs and surveillance and any other documents relating to claims.
- Conducted thorough investigations of auto accidents to accurately determine liability.
- Enhanced customer satisfaction by providing empathetic and clear communication throughout claims process.
- Kept current on insurance regulations, laws, policies and procedures.
- Created detailed assessments of damages to property and vehicles.
SECRETARY
BosetteHair
01.2023 - 06.2023
- At This Location My responsibilities were keeping track of social media content, answering telephone calls to give information to customers, maintaining an organized filing system of paper and electronic documents, greeting visitors, Created and updated spreadsheets to track and report data, keeping office equipment functional and supplies well-stocked to promote efficient operations, answering all emails, and fulfilling orders!
HOME STAGER
Landing
05.2021 - 12.2021
- When I worked at Landing, I would Set up furniture to facilitate traffic flow and design objectives, select furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision, assisted clients successfully by choosing furnishings consistent with preferences and budget, sourced fabrics to meet customers' expectations and budgets I would also Create professional presentations to creatively communicate design intent and direction.
- Hybrid
TEAM ASSOCIATE
Amazon
08.2020 - 01.2021
- At this Amazon Location I picked Routes for the drives! also handled packages off the belt!
- Maintained inventory records and tracked deliveries.
- Organized events such as workshops or conferences that promoted collaboration among stakeholders.
- Looked for ways to go above and beyond job requirements.
LEAD TEAM MEMBER
Urban Air
01.2019 - 12.2019
- At This Urban Air Location I was Team lead in front desk and party host I Supervised a team maintaining safety and cultivating productive atmosphere.Led team operations, optimized workflows, and enhanced customer satisfaction at Urban Air. Implemented efficient scheduling, resulting in improved productivity.
- Fostered teamwork as Lead Team Member, mentoring new hires and coordinating cross-functional efforts to meet park objectives and boost visitor experience.
Education
HIGH SCHOOL DIPLOMA -
Elsik High School
06.2020
Skills
- Customer Service, Time Management, Conflict Resolution, Communication Skills
- Fraud detection
- Claims investigations
- Claims process explanation
- Teamwork
- Insurance policy knowledge
- Multitasking Abilities
- Claims processing
- Quality control
- Professionalism
- Detail orientation
- Claims settlement
Timeline
Auto Claims Adjuster
Geico
05.2025 - 01.2026
SECRETARY
BosetteHair
01.2023 - 06.2023
AIRBNB CO HOST
A & W luxury Estates
02.2022 - Current
HOME STAGER
Landing
05.2021 - 12.2021
TEAM ASSOCIATE
Amazon
08.2020 - 01.2021
LEAD TEAM MEMBER
Urban Air
01.2019 - 12.2019
HIGH SCHOOL DIPLOMA -
Elsik High School