Yardi
Jenah Pettrone
Rochester,NY
Summary
Dedicated and results-driven professional with over a decade of customer service experience and team management. Proven expertise in managing daily operations, driving sales, and ensuring customer satisfaction in a fast-paced environment. Skilled in leading and motivating teams, resolving conflicts, and implementing strategies to improve efficiency and profitability. Looking to leverage extensive customer service experience and managerial skills in a sales role to contribute to a dynamic team and drive business growth.
Overview
10
10
years of professional experience
Work History
Bar Manager
Photo City Music Hall
2022.04 - Current
- Upsold daily specials and created beverage promotions to increase sales by over 40%
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender
Dorado
2023.05 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Property Manager
Mark IV Enterprises
2022.01 - 2023.05
- Introduced prospective tenants to types of units available and performed tours of premises resulting in a consistent 98% occupancy rate.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office for over 80 residents.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Bar Manager
Black Bear Pub
2020.03 - 2021.10
- Developed unique events and special promotions to increase weekday sales by 80%
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Door-to-Door Sales Representative
Clutch Consulting
2019.10 - 2020.01
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Used scripts or persuasive sales techniques to convince clients in purchasing debt settlement programs
- knocked on over 100 houses per day. Tracked and measured sales activity using mobile technology, reporting sales from field.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Bartender
Dorado
2018.05 - 2019.10
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Red Robin
2015.08 - 2018.05
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Data Entry Clerk
Paychex Inc
2017.08 - 2018.04
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
Office Manager
Brighton Landscape
2014.06 - 2015.08
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
Education
Bachelor of Science - Finance
Rochester Institute of Technology
Rochester, NY05.2019
Skills
- Suggestive Selling
- Organizational ability
- Customer service expertise
- Adaptability
- Time Management
- Lead Follow Up
Software
Salesforce
Timeline
Bartender
Dorado
2023.05 - Current
Bar Manager
Photo City Music Hall
2022.04 - Current
Property Manager
Mark IV Enterprises
2022.01 - 2023.05
Bar Manager
Black Bear Pub
2020.03 - 2021.10
Door-to-Door Sales Representative
Clutch Consulting
2019.10 - 2020.01
Bartender
Dorado
2018.05 - 2019.10
Data Entry Clerk
Paychex Inc
2017.08 - 2018.04
Bartender
Red Robin
2015.08 - 2018.05
Office Manager
Brighton Landscape
2014.06 - 2015.08
Bachelor of Science - Finance
Rochester Institute of Technology
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