Jenale Gladney
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Medasource
02.2025 - 08.2025
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service representative
Co op solutions
01.2024 - 01.2025
- Cross trained in multiple departments to know all company needs and train new employees.
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked with internal teams to understand business needs and changing strategies.
Data Entry/Account Administrative Representative
Texas Health and human services
06.2023 - 12.2023
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects.
- /(remote)
Customer Services Representative
Amazon
02.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Managed timely and effective replacement of damaged or missing products.
Education
G.e.d -
Enterprise Community College
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
- Data accuracy
- Document processing
- Microsoft Word
- Office administration
Timeline
Customer Service Representative
Medasource
02.2025 - 08.2025
Customer Service representative
Co op solutions
01.2024 - 01.2025
Data Entry/Account Administrative Representative
Texas Health and human services
06.2023 - 12.2023
Customer Services Representative
Amazon
02.2022 - 03.2023
G.e.d -
Enterprise Community College