Jenalynn Rae Gutierrez
Hayward,CA
Summary
Excelled in cleanliness maintenance and adaptability, boosting team efficiency and customer satisfaction. Skilled in cash handling accuracy and fostering positive work environments, I drive results through effective team supervision and proactive problem-solving.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Target
10.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista
Starbucks
Union City, CA
06.2022 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Banquet Server
Ardenwood Historic Farm
Newark, CA
08.2021 - 06.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shift Manager/Key Holder
Jamba Juice
Union City, CA
05.2021 - 06.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Team Member
Jamba Juice
Union City, CA
06.2019 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
Associate Of Arts And Sciences - Psychology
City College of San Francisco
San Francisco, CAHigh School Diploma -
James Logan High School
Union City, CA06.2019
Skills
- Cleanliness Maintenance
- Barista Training
- Cash Handling Accuracy
- Drink preparation speed
- Staff Motivation
- Adaptability to Change
- Supply Ordering
- Customer Service
- Cash Handling
- Staff Forecasting
- Food Safety
- Production and Time Sequencing
Timeline
Barista Shift Supervisor
Target
10.2023 - Current
Barista
Starbucks
06.2022 - 09.2023
Banquet Server
Ardenwood Historic Farm
08.2021 - 06.2022
Shift Manager/Key Holder
Jamba Juice
05.2021 - 06.2022
Team Member
Jamba Juice
06.2019 - 05.2021
Associate Of Arts And Sciences - Psychology
City College of San Francisco
High School Diploma -
James Logan High School