Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenaya Querido

Mason,OH

Summary

Dynamic and results-oriented professional with a proven track record at Bear Paddle Swim School, excelling in customer service and water safety instruction. Demonstrated leadership in team coordination and a deep understanding of child development, significantly enhancing program quality and client satisfaction. Skilled in building relationships and solving complex problems, ensuring a safe and engaging learning environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Bear Paddle Swim School
01.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Lessons Experience Specialist

Bear Paddle Swim School
01.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment that encouraged collaboration and innovation.
  • Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
  • Ensured safety of swimmers by enforcing pool rules and maintaining a clean, hazard-free environment.
  • Enhanced swim lesson quality by implementing new teaching techniques and strategies.
  • Coordinated with other instructors to develop engaging lesson plans tailored to individual skill levels and abilities.
  • Built a strong reputation for the swim lesson program within the community through consistent delivery of high-quality, engaging lessons.
  • Increased student confidence in the water through positive reinforcement and gradual progression of skills.
  • Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.

Swim Instructor

Bear Paddle Swim School
07.2022 - Current
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
  • Adapted teaching techniques to different learning styles.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Mentored and trained new swim instructors on best practices.

Team Member

Panera Bread
11.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.

Crew Member

Noodles & Company
05.2022 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Bachelor of Arts - Elementary Education

University of Cincinnati
Cincinnati, OH
04.2028

High School Diploma -

William Mason High School
Mason, OH
05.2023

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Child Development Understanding
  • Swim stroke technique
  • Water Safety Instruction
  • Relationship Building
  • Team Leadership

Certification

  • Lessons Experience Specialist (LES) Bear Paddle Swim School. 2024, July

Timeline

Front Desk Receptionist

Bear Paddle Swim School
01.2024 - Current

Lessons Experience Specialist

Bear Paddle Swim School
01.2023 - Current

Team Member

Panera Bread
11.2022 - 06.2023

Swim Instructor

Bear Paddle Swim School
07.2022 - Current

Crew Member

Noodles & Company
05.2022 - 09.2022

Bachelor of Arts - Elementary Education

University of Cincinnati

High School Diploma -

William Mason High School

Similar Profiles

CREATE PROFILE
Jenaya Querido