Jenda Bastick

• Managed provider calendars and updated daily visit changes
• Coordinated patient appointments for community health clinic scheduling
• Organized and tracked patients' appointments, referrals to specialists and follow-up visits.
• Communicated with providers, nurses, and patients about care plans and follow-up.
• Supported patient intake, registration, and chart preparation for daily operations.
• Resolved scheduling issues and routed requests to proper Health Network departments.
• Assessed patient complaints or symptoms to determine appropriate course of action.
• Communicated appointment reminders to patients by phone and voicemail
• Developed and maintained patient records, including medical histories, reports and examination results.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Maintained communication and transparency with governing boards, department heads and medical staff.

Facilitate scheduling for nursing facilities for our on-staff doctors, coordinate scheduling with Medical assistants and nursing facilities. Create and close all encounter notes for doctors. Create spreadsheets with all resident information and reconcile the facilities' visits once completed.

• Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
• Created and maintained employee schedules to ensure adequate staffing levels.
• Maintained up-to-date records of staff availability, absences, holidays, vacations.
• Coordinated with department managers to adjust employee schedules as needed.
• Provided guidance to team members regarding best practices related to scheduling tasks.
• Developed strategies for improving efficiency within the scheduling process.
• Responded promptly to all customer inquiries regarding availability or schedule changes.
• Coordinated patient appointments for community health clinic scheduling
• Managed provider calendars and updated daily visit changes
• Communicated appointment reminders to patients by phone and voicemail
• Entered scheduling details into electronic health records
• Verified referral information before booking specialty visits
• Supported front desk workflow during busy clinic hours
• Utilized MS Office and Excel to analyze data and create spreadsheets.
• Entered information into system to update status reports.
• Sent out frequent telephone or email reminders of scheduled meetings to participants.
• Provided support in resolving scheduling conflicts between employees.
• Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
• Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
• Gathered employee and staff data to develop monthly work schedules.
• Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
• Developed effective scheduling processes to achieve production objectives.
• Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
• Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
• Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
• Copied and faxed vital patient and client documents to ensure accurate record-keeping.
• Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
• Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
• Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
• Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
• Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
• Responded to emergency scheduling changes promptly, minimizing disruptions to operations.

• Completed Homestudy process for families, supported birthmother caseworker, maintained client contracts, assisted attorney with documentation, collaborated on marketing initiatives, addressed inquiries from adoptive families during Homestudy, organized files, entered information into state database for ODFJS, and facilitated Adoption placement and finalization.
• Coordinated adoption case files and confidential records for Building Blocks Adoption Services
• Scheduled meetings between birth parents, adoptive families, and support staff
• Reviewed home study documents for completeness and compliance

• Provided patient care by assisting doctors and nurses with bedside procedures and transporting patients to surgery.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Answered phones for customer inquiries and route calls, Marketing, Cold Calling, Assisted with meeting preparations and logistics, Ordered supplies to maintain office inventory, Conducted fundraising activities to support initiatives.
• Greeted visitors and directed calls at PMA front desk.
• Scheduled appointments and managed calendars for PMA leadership.
• Handled mail, packages, and deliveries in PMA office.