Jenee Edwards
Marietta,GA
Summary
Dynamic customer service professional with a proven track record at Sam's Club, excelling in customer retention strategies and team collaboration. Skilled in clinical documentation and critical thinking, I consistently enhanced member relationships and exceeded service goals, driving satisfaction and loyalty through exceptional service and proactive problem-solving. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Specialist
Sam's Club
Marietta, GA
06.2024 - Current
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Strengthened customer retention by offering discount options.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Monitored membership trends in order to identify areas for improvement or expansion.
- Performed administrative tasks such as filing documents, preparing mailings and maintaining databases.
- Enhanced member relationships by providing excellent service during each interaction.
Associate
Amazon
Nashville, TN
03.2024 - 06.2024
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Operated equipment such as scanners and scales correctly during checkout process.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Sales Associate
Lowe's
Nashville, TN
03.2024 - 06.2024
- Used product knowledge to suggest items to match client needs.
- Addressed customer questions and concerns regarding products and services.
- Stocked shelves with merchandise according to company standards.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Coordinator
Custom Beverage Concepts In
Tallapoosa, GA
06.2023 - 12.2023
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Interpreted and explained work procedures and policies to brief staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Coordinated with other departments to ensure projects were completed on time and within budget.
Teacher Team Leader
Boys and Girls Club
Rome, GA
03.2022 - 09.2022
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Evaluated programs and services provided by the school district.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Assessed students' social-emotional needs and developed appropriate interventions.
Education
Bachelor of Science - Nursing
Oakwood University
Huntsville, AL05-2027
Associate of Science - Nursing
Georgia Highlands College
Rome, GA05-2023
High School Diploma -
Carrollton High School
Carrollton, GA05-2021
Skills
- Patient care
- Medical terminology
- Clinical documentation
- Critical thinking
- Customer service
- Team collaboration
- Customer retention strategies
- Customer relations
- Multitasking Capability
- Customer service excellence
Accomplishments
- Employee of the Month
- Plus & Credit Top Performer
Certification
- First Aid Certified
- CPR Certified
Timeline
Member Specialist
Sam's Club
06.2024 - Current
Associate
Amazon
03.2024 - 06.2024
Retail Sales Associate
Lowe's
03.2024 - 06.2024
Coordinator
Custom Beverage Concepts In
06.2023 - 12.2023
Teacher Team Leader
Boys and Girls Club
03.2022 - 09.2022
Bachelor of Science - Nursing
Oakwood University
Associate of Science - Nursing
Georgia Highlands College
High School Diploma -
Carrollton High School