Jenee Redding
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Community Medical Services, adept in client relationship building and customer relations. Leveraged scheduling and planning expertise to enhance client satisfaction and streamline operations. Excelled in fostering trust and loyalty, with a knack for innovative problem-solving and effective time management. Demonstrates exceptional communication skills and a commitment to confidentiality.
Overview
3
3
years of professional experience
Work History
Client Service Coordinator
Community Medical Services
Phoenix, AZ
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Client Navigator
Community Medical Services
10.2022 - 01.2023
- Demonstrated flexibility in adapting services based on evolving client needs or changes within the community landscape.
- Maintained confidentiality to comply with HIPAA and 42 CFR, Part 2.
- Conducted thorough assessments of client needs through interviews, intake forms, and resource evaluations for targeted assistance.
- Built strong relationships with community partners that led to increased collaboration opportunities.
- Educated clients on relevant policies, procedures, rights, and responsibilities to empower informed decision-making during navigation processes.
- Helped patients connect with transportation resources, assisting with logistical issues to streamline client relations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
Pm Sanitation
Hickmans Egg Ranch
07.2021 - 07.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
Education
General Studies -
Middletown High School
Middletown, OH06.1997
Skills
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
- Client support
- Check processing
Timeline
Client Service Coordinator
Community Medical Services
01.2023 - Current
Client Navigator
Community Medical Services
10.2022 - 01.2023
Pm Sanitation
Hickmans Egg Ranch
07.2021 - 07.2022
General Studies -
Middletown High School