Jenefer Rex
Buffalo
Summary
Detail-oriented Veterans Service Representative with expertise in ensuring compliance and streamlining case management. Proven ability to manage caseloads efficiently while maintaining accuracy and facilitating timely issue resolution.
Overview
21
21
years of professional experience
Work History
Veterans Service Representative
Veterans Administration
Buffalo, NY
12.2022 - Current
- Researched and interpreted federal regulations to ensure compliance in service delivery.
- Regularly exceeds in quality and production, handling 20 claims per day on average.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
Collections Representative
Internal Revenue Service, IRS
Cheektowaga, NY
01.2017 - 12.2022
- Resolved taxpayer inquiries regarding account status and collection procedures efficiently.
- Averaged 20 taxpayer incoming calls per day.
- Developed training materials to improve staff understanding of tax laws and collection practices.
- Trained new team members on compliance standards and operational procedures.
- Trained new team members on scripts, company services, and collection strategies.
- Served in acting technical lead assignments.
- Conducted weekly technical meetings during acting technical lead assignments.
Tax Examining Technician
Internal Revenue Service, IRS
Cheektowaga, NY
12.2005 - 01.2017
- Analyzed tax documents for accuracy and compliance with IRS regulations.
- Collaborated with team members to enhance efficiency in the tax examination process.
- Implemented procedural improvements that increased workflow efficiency within the department.
- Maintained a database and inventory for large dollar collections case taxpayer correspondence for account resolution, averaging processing 50 pieces of correspondence per day.
- Wrote SOP's for processing correspondence and payments.
Education
Bachelor of Science - Cultural Anthropology
SUNY At Buffalo
Buffalo, NYAssociate of Science - Liberal Arts And Sciences
Erie Community College
Buffalo, NYSkills
- Claims processing
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Team collaboration
- Adaptability and flexibility
Timeline
Veterans Service Representative
Veterans Administration
12.2022 - Current
Collections Representative
Internal Revenue Service, IRS
01.2017 - 12.2022
Tax Examining Technician
Internal Revenue Service, IRS
12.2005 - 01.2017
Bachelor of Science - Cultural Anthropology
SUNY At Buffalo
Associate of Science - Liberal Arts And Sciences
Erie Community College
Performance Awards 2023 and 2024
My quality exceeded for 2023 and 2024