Jenelle Bumgardner
Clayton,NC
Summary
Detail-oriented professional with over a decade of experience in medical administration. Proficient in managing complex surgical schedules, ensuring HIPAA compliance, and verifying insurance. Committed to improving patient experiences and operational efficiency.
Experienced Surgery Scheduling Coordinator skilled in procedure scheduling, patient coordination, and customer service. Strong problem-solving abilities and a proven track record in optimizing clinic workflows to enhance patient care and operational effectiveness.
Overview
14
14
years of professional experience
Work History
Surgery Scheduling Coordinator
Mann Ear, Nose, and Throat Clinic
Cary, NC
01.2017 - 01.2018
- Scheduled surgical appointments, ensuring efficient use of operating room resources.
- Communicated with patients to provide timely updates regarding procedures and pre-operative instructions.
- Coordinated with medical staff to align schedules and optimize patient flow in the clinic.
- Managed electronic scheduling system, maintaining accuracy of patient records and appointment details.
- Assisted in verifying insurance information and obtaining necessary authorizations for surgeries.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
Medical Records and Health Information Technician
Mann Ear, Nose, and Throat Clinic
Cary, NC
01.2005 - 01.2017
- Managed patient health records and ensured compliance with HIPAA regulations.
- Implemented electronic health record systems to improve data accuracy and access.
- Trained staff on new software features, enhancing operational efficiency and user competency.
- Audited medical records for completeness and accuracy, reducing discrepancies significantly.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
- Reviewed charts and flagged incomplete or inaccurate information.
- Scanned medical records in digital format for easy retrieval and accessibility.
Front Desk Receptionist
Mann Ear, Nose, and Throat Clinic
Cary, NC
11.2003 - 01.2005
- Managed front desk operations, ensuring smooth patient flow and optimal scheduling efficiency.
- Coordinated patient appointments using electronic health record systems to enhance service delivery.
- Assisted in processing insurance claims, improving accuracy and reducing claim rejections.
- Trained new staff on office procedures and customer service protocols to maintain high standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized and maintained files and records to ensure up-to-date documentation.
Education
Some College (No Degree) - Computer Programming
Oakland University
Rochester, MISome College (No Degree) - Social Work
University of Alaska Anchorage
Anchorage, AKSome College (No Degree) - Social Work
Wayne Community College
Goldsboro, NCSkills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Educating patients
- Data entry proficiency
- Office workflow support
- Problem-solving
- Multitasking
- Customer service
Accomplishments
Oversaw the installation of CT Scanner and assured the state license and certification of the scanner. Coordinated the inspections and maintained the certification.
Timeline
Surgery Scheduling Coordinator
Mann Ear, Nose, and Throat Clinic
01.2017 - 01.2018
Medical Records and Health Information Technician
Mann Ear, Nose, and Throat Clinic
01.2005 - 01.2017
Front Desk Receptionist
Mann Ear, Nose, and Throat Clinic
11.2003 - 01.2005
Some College (No Degree) - Computer Programming
Oakland University
Some College (No Degree) - Social Work
University of Alaska Anchorage
Some College (No Degree) - Social Work
Wayne Community College