Jenelle Lyman MSN, RN, IN-BC
Portland,USA
Summary
Knowledgeable and talented Nursing Informatics professional with expertise in Epic Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Success employing engaging training methods and implementing team-building activities to meet site-based and online training needs. Bringing 15 years of Healthcare expertise, including proficiency in Epic. Considered valuable asset to any team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Epic Trainer
Legacy Informatics Training Services
Portland, OR
01.2022 - Current
- Enhancing patient outcomes by equipping healthcare professionals with the necessary knowledge and skills.
- Teaching ongoing in-person, remote and hybrid classes for Cadence, Grand Central, ClinDoc, and Optime areas. Adapting teaching methods to suit diverse learning environments.
- Training novice and experienced Epic users with group and individual instruction as needed.
- PowerPoint, quick-start guide, and literature creation that engages adult learners while improving knowledge retention.
- Assessing training for accuracy and effectiveness. Providing actionable improvements.
- Survey creation for training needs and effectiveness assessment.
- Synergistic collaboration to ensuring the successful implementation and support of Epic upgrades, new products, and quality initiatives.
- Onboarding staff, improving process and promoting collaborative teamwork for EHDS (Epic Help Desk Support.)
- Streamlining processes, eliminating outdated or redundancies, and optimizing efficiency with relevant knowledge resources.
- Project management skills, including Gantt charts, Power BI, SDLC and LEAN methodologies. Strong analyzation, problem solving and troubleshooting abilities.
- Strong knowledge of nursing, informatics, leadership, training and Epic maintained with workshops, conferences and online education classes.
EHR Clinical Expert RN
Legacy Health Clinical Informatics
01.2016 - 01.2021
- Supported Legacy and Connect providers and staff in real-time with Epic and clinical HIM interface.
- Ambulatory, outpatient, clinical, and inpatient setting support that encompassed all roles and workflows.
- Utilized Epic and healthcare expertise to provide knowledgeable and amiable service.
- Timely EHR technological interventions that enhanced user efficiency, improved quality of care, better patient outcomes, and adherence to meaningful use criteria.
- Adult learning techniques utilized to foster enduring solutions.
- Demonstrated robust interpersonal, conflict resolution, and communication abilities to enhance customer satisfaction.
- Epic upgrades and product implementation support both for individuals and within team settings.
- Coordinating and collaborating with cross-functional teams to enhance the successful usage, integration, and adoption of EHR.
- Demonstrated proficient knowledge of regulations, policies and procedures related to Epic and the EHR.
Critical Care RN
Legacy Good Samaritan & Emanuel Hospitals
05.2008 - 01.2016
- A 25-bed unit with Six JCAHO cardiac certifications, the first in the country
- 8+ years adult inpatient Step-down and Med-Surg nursing, including Emergency Department, Surgical, and Orthopedic floors as needed
- Epic EHR super-user and multi-disciplinary team rounds
- Educating patients and family and care plan creation
- Trauma level I & II teaching hospitals: preceptorship and mentoring of employees and students
- Direct patient care: Post open-heart surgery, pacemaker, angioplasty stent, chest tube, tracheostomy, stroke, and ventilated patients.
Chair Skin Care Committee Inpatient
Legacy Good Samaritan Hospital
01.2010 - 01.2015
- Leading hospital wide multi-disciplinary team with support and implementation of Best Practice Bundles
- Developed short and long-range strategies to improve evidence based practice and outcomes hospital-wide.
- Pressure Ulcer Prevention Bundle: collaboration, implementation, education, and ongoing support.
- Created agendas, standardized work, and implemented role-based tasks.
- Promoted collaboration and facilitated discussions to promote consensus-based decision making and team building.
Education
Master of Science in Nursing Informatics -
Western Governors University
Bachelor of Science in Nursing -
Concordia University
Bachelor of Science in Psychology -
Portland State University
Skills
- Online, In-Person, and Hybrid Training Experience
- Creative Problem-Solving & Support
- Process & Workflow Improvement
- Change Management
- Effective written and verbal communication
- Strategic Planning & Organization
- Teamwork and Collaboration
- Visualization Technologies
Certification
- IN-BC Informatics Nursing Certification, AACN, 2023-Present
- Epic Clinical Informaticist Certification, Epic Systems, 2023-Present
- NAHQ (National Association for Healthcare Quality) HQ Principles certificate, 2022
- BLS Provider Certification, American Heart Association, 2008-Present
- FOTAG Front Office Training Advisory Group Member, 2023-Present
- CDA (Citizen Data Analyst) Member, 2023-Present
- PCCN, Progressive Care Certified Nurse, AACN, 2014-2018
- Education and Safety Committee Member, 2008-2010
- Skin Care Committee Member, 2008-2015
Community
- Oregon Safe Food Campaign, Physicians for Social Responsibility, rBGH free campaign.
- Assistant Coordinator Buddy program, Kids N Cancer Camp.
- Community outreach, Store-To-Door Program, Aiding seniors and alter-abled community members.
- Conflict Resolution Trainer, Peer Mediation Program.
Timeline
Certified Epic Trainer
Legacy Informatics Training Services
01.2022 - Current
EHR Clinical Expert RN
Legacy Health Clinical Informatics
01.2016 - 01.2021
Chair Skin Care Committee Inpatient
Legacy Good Samaritan Hospital
01.2010 - 01.2015
Critical Care RN
Legacy Good Samaritan & Emanuel Hospitals
05.2008 - 01.2016
Master of Science in Nursing Informatics -
Western Governors University
Bachelor of Science in Nursing -
Concordia University
Bachelor of Science in Psychology -
Portland State University
- IN-BC Informatics Nursing Certification, AACN, 2023-Present
- Epic Clinical Informaticist Certification, Epic Systems, 2023-Present
- NAHQ (National Association for Healthcare Quality) HQ Principles certificate, 2022
- BLS Provider Certification, American Heart Association, 2008-Present
- FOTAG Front Office Training Advisory Group Member, 2023-Present
- CDA (Citizen Data Analyst) Member, 2023-Present
- PCCN, Progressive Care Certified Nurse, AACN, 2014-2018
- Education and Safety Committee Member, 2008-2010
- Skin Care Committee Member, 2008-2015
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