JENESHA LOVETT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
07.2023 - Current
- Manage high call volumes while delivering professional and empathetic customer support.
- Assist clients with billing, coverage inquiries, and general policy support.
- Guide customers in using online platforms to manage their accounts independently.
- Consistently meet or exceed metrics for quality, call time, and satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Plant Operator
Ingevity LLC
02.2017 - 07.2023
- Collaborated cross-functionally to support safe, compliant operations.
- Interacted with internal departments to troubleshoot production issues.
- Maintained accurate records of issues and work logs for resolution tracking.
- Followed plant safety procedures, rules, and regulations.
- Performed minor mechanical work and routine equipment maintenance.
Customer Service Representative
Teleperformance
03.2016 - 01.2017
- Responded to a wide range of customer inquiries and resolved issues in a timely manner.
- Provided accurate product and service information across multiple client accounts.
- Recorded call details for auditing, tracking, and service improvement.
- Maintained professionalism during high-stress customer interactions.
- Multitasking via phone and faxing documents to fulfill providers request.
Education
High School Diploma -
Burke County High School
Waynesboro, GA05.2011
Skills
- Client support
- Effective listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Organization
Timeline
Customer Service Representative
Progressive Insurance
07.2023 - Current
Plant Operator
Ingevity LLC
02.2017 - 07.2023
Customer Service Representative
Teleperformance
03.2016 - 01.2017
High School Diploma -
Burke County High School
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