Jenessa Hodge
Commercial Account Specialist
Milwaukee,WI
Summary
Experienced Account Specialist proficient in data verification, account updates and problem solving. Deep understanding of financial and payment matters as well as customer service and sales activities.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Commercial Account Specialist
TruGreen Lawn Services
Milwaukee, WI
03.2020 - Current
- Provides information by collecting, analyzing, and summarizing information while responding to requests.
- Resolves complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments.
- Prepares reports by collecting and analyzing information using multiple software including Mission and Dynamics.
- Maintains routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Night Auditor
IHG Hotels & Resorts
Milwaukee, WI
06.2019 - 03.2020
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Oracle with 100% accuracy.
- Input financial data and produced reports using Oracle and Microsoft Excel.
- Reported financial data and updated financial records in ledgers and journals.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
Front Desk Night Auditor
Comfort Inn & Suites
Milwaukee, WI
07.2016 - 08.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Education
High School Diploma -
Reagan College Preparatory High School
Milwaukee, WI 09.2013 - 05.2017
Skills
Customer Relations
Account servicing
Billing resolutions
Microsoft Office proficiency
Issue investigations
Timeline
Commercial Account Specialist
TruGreen Lawn Services
03.2020 - Current
Night Auditor
IHG Hotels & Resorts
06.2019 - 03.2020
Front Desk Night Auditor
Comfort Inn & Suites
07.2016 - 08.2018
High School Diploma -
Reagan College Preparatory High School
09.2013 - 05.2017