Jenessa Postma
Holland,MI
Summary
Dynamic and results-driven professional with a strong customer service focus and proven employee training experience at Walgreens. Adept at motivating teams and ensuring cleanliness, I excel in maintaining high standards while resolving customer issues effectively. Skilled in inventory management and operational efficiency, I consistently deliver quality outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Shift Lead
Walgreens
08.2022 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels, ensuring sufficient stock for daily operations.
- Communicated effectively with team members to maintain workflow during busy periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
House Keeping
Innotec
03.2019 - 05.2021
- Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services.
- Ensured timely room availability by efficiently coordinating with housekeeping teams.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Performed housekeeping on rig floor by cleaning equipment and removing debris from rig stairs.
Painter
Reface Painting
04.2013 - 05.2018
- Prepared surfaces for painting by cleaning, sanding, and priming to ensure optimal adhesion.
- Applied various paint techniques using brushes, rollers, and sprayers to achieve desired finishes.
- Maintained tools and equipment in clean, functional condition to support efficient workflow.
- Collaborated with team members to meet project deadlines while maintaining high-quality standards.
- Inspected completed work for consistency and quality, addressing any touch-up needs promptly.
Education
High School Diploma -
West Ottawa Highschool
Holland, MISkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Cleanliness
Timeline
Shift Lead
Walgreens
08.2022 - Current
House Keeping
Innotec
03.2019 - 05.2021
Painter
Reface Painting
04.2013 - 05.2018
High School Diploma -
West Ottawa Highschool