Jeni Laforett
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Dental Office Manager
Ideal Dental
10.2020 - Current
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for 8-person dental practice, facilitating excellent patient support services, direction and guidance.
- Coordinated execution and improvement of daily dental office practices.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
Regional Operations Manager
Smile Brands
11.2018 - 10.2020
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Visited approximately 8-10 locations weekly to ensure each location as fully functional and operating effectively.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Recruited and trained Office Managers to enable adherence to common standards and procedures.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Executive Office Manager - Specialty
Smile Brands
07.2012 - 10.2018
- Started managing the Perio and Endo departments along with the 2 dental practices
Executive Office Manager
Smile Brands
08.2011 - 07.2012
- Promoted to manage 2 dental practices. One had 12 employees and the other had 5 employees.
- Managed all aspects of the business from a distance
- Trained up office managers to provide a pipeline to fill positions in the market
Dental Office Manager
Smile Brands
10.2004 - 08.2011
- Managed operations for 8-15-person dental practice, facilitating excellent patient support services, direction and guidance.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Coordinated execution and improvement of daily dental office practices.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Budget Management
- Revenue Forecasting
- Cost Control
- Team Leadership
- P&L Oversight
- Business Development
Accomplishments
- Recognized as Office Manager of the Year - 2012 for outstanding performance and team contributions. Only awarded to 3 individuals out of 400.
Timeline
Dental Office Manager
Ideal Dental
10.2020 - Current
Regional Operations Manager
Smile Brands
11.2018 - 10.2020
Executive Office Manager - Specialty
Smile Brands
07.2012 - 10.2018
Executive Office Manager
Smile Brands
08.2011 - 07.2012
Dental Office Manager
Smile Brands
10.2004 - 08.2011
Some College (No Degree) - General Studies
Salt Lake Community College
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