Jenicia Jackson
Peoria,IL
Summary
Led initiatives to address customer inquiries and resolve issues, enhancing overall satisfaction. Partnered with team members to cultivate a positive service culture. Established and maintained strong client relationships to drive loyalty.
Overview
7
7
years of professional experience
Work History
Referral Specialist
Springfield Clinic
03.2024 - 11.2025
- Coordinated referral processes to enhance patient access and satisfaction.
- Facilitated communication between healthcare providers and patients for streamlined referrals.
- Developed and maintained referral tracking systems, ensuring accuracy of patient information.
- Analyzed referral data to identify trends, improving overall operational efficiency.
Call Center Representative
Ameren Illinois
05.2019 - 04.2024
- Facilitated customer payment processing and established payment plans to ensure account compliance.
- Assisted customers with understanding billing procedures. Processed payments efficiently. Provided support for payment option setups.
Business Office Payment Poster
Soderstrom Dermatology Center
09.2018 - 05.2019
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
Education
High School Diploma -
Peoria Height High School
508 E Glen Ave05.1991
Skills
- Directed customer account management processes to strengthen client relationships
- Oversaw call center operations to optimize workflow efficiency and enhance customer satisfaction
- Streamlined issue and complaint resolution processes to enhance customer satisfaction
- Assisted teams in managing tasks and prioritizing workloads effectively Supported colleagues in meeting deadlines through organized scheduling Helped maintain focus on key objectives during busy periods
Education and Training
other
Timeline
Referral Specialist
Springfield Clinic
03.2024 - 11.2025
Call Center Representative
Ameren Illinois
05.2019 - 04.2024
Business Office Payment Poster
Soderstrom Dermatology Center
09.2018 - 05.2019
High School Diploma -
Peoria Height High School