Jenie Henriquez
Richmond
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Amco.net llc
houston
05.2015 - Current
- Coordinated office operations and administrative procedures for Amco.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new staff on office protocols and software applications for smooth onboarding.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer complaints or answered customers' questions.
- Developed personalized insurance plans based on client needs and preferences.
- Educated clients on various insurance products and their benefits effectively.
Sales Agent
Freeway Insurance Agency
Houston
05.2010 - 03.2013
- Developed personalized insurance plans based on client needs and preferences.
- Managed client relationships to enhance satisfaction and retention rates consistently.
- Processed applications and paperwork related to policy issuance or renewal.
Education
High School Diploma -
Madison High School
Houston, TX05-2004
Some College (No Degree) - Business Administration
Community College
Houston, TXSkills
- Effective communication
- Issue resolution
- Customer relationship management
- Attention to detail
- Organizational skills
- Office administration
Languages
English
Full Professional
Spanish
Full Professional
Certification
General lines license
Timeline
Office Manager
Amco.net llc
05.2015 - Current
Sales Agent
Freeway Insurance Agency
05.2010 - 03.2013
High School Diploma -
Madison High School
Some College (No Degree) - Business Administration
Community College