Jenifer Carter
Rome,NY
Summary
Dynamic leader with a proven track record at Freeway Insurance, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and team performance through effective conflict resolution and staff development. Skilled in time management and communication, adept at driving results and exceeding employer expectations.
Overview
27
27
years of professional experience
Work History
Manager
Freeway Insurance
04.2019 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
Freeway Insurance
02.2014 - 04.2019
Shipping and Receiving Clerk
Beaverite
08.1995 - 01.2001
Education
Accounting -
Alfred University
Alfred, NYHigh School Diploma -
Colton-Pierripont
Colton NY06.1993
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
Manager
Freeway Insurance
04.2019 - 02.2022
Customer Service Representative
Freeway Insurance
02.2014 - 04.2019
Shipping and Receiving Clerk
Beaverite
08.1995 - 01.2001
Accounting -
Alfred University
High School Diploma -
Colton-Pierripont