Jenifer Duran Cerritos
Fredericksburg,VA
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Enthusiastic Head Cashier with 2 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Punctual and honest cashier with solid background. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Macy's
Fredericksburg, VA
10.2024 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Head Cashier
Home Depot
Fredericksburg, VA
02.2021 - 10.2024
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Trained in customer service to further develop my skills
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
- Built effective training and coaching strategies to optimize team performance.
Cashier
BurgerFi
Woodbridge, VA
11.2019 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 50 customers per day.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Education
Computer Science Associate - Computational Science
Germanna Community College
Locust Dale, VA12.2025
Architectural And Building Technology
Northern Virginia Community College
Annandale, VA08.2020
Skills
- Team Leadership
- Adaptability and Dependability
- Product Location
- POS Systems
- Team Contribution
- Gift Wrapping
- Price Identification
- Transaction Approvals
- Cooperative Attitude
- Heavy Lifting
- Store Opening and Closing
- Policy Enforcement
- Customer Service
- Cash Register Operation
- Cash Handling
- Online Order Picking
- Credits and Refunds
- New Hire Training
- Sweeping and Mopping
- Feedback Acceptance
- Stocking and Replenishing
- Customer Transactions
- Trash Removal
- Providing Feedback
- Safe Work Practices
- Checkout Station Oversight
- Return and Exchange Processing
- Billing and Payment Processing
- Coin and Currency Counting
- Check Cashing
- Front-End Support
- Front-End Supervision
- Product packaging
- Willing to learn
- Customer service
- Order picking skills
- Punctual and reliable
- Packing efficiency
- Sorting and organizing
- Heavy lifting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fulfillment Associate
Macy's
10.2024 - Current
Head Cashier
Home Depot
02.2021 - 10.2024
Cashier
BurgerFi
11.2019 - 10.2020
Architectural And Building Technology
Northern Virginia Community College
Computer Science Associate - Computational Science
Germanna Community College