Jenifer Flores
Springfield,VA
Summary
Dynamic sales associate with a proven track record at The Home Depot, excelling in customer service and relationship building. Skilled in problem-solving and conflict resolution, I enhanced customer satisfaction and loyalty through effective communication and teamwork. Known for maintaining composure in high-pressure situations, I am dedicated to achieving sales goals and fostering positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Host
Chuy's Tex-Mex
10.2023 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Five Below
11.2022 - 09.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
John R. Lewis High School
6540 Franconia Rd, Springfield VA, 2215006-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Exceptional customer service
- Outgoing personality
- Flexible schedule
Accomplishments
- Graduated from High School
- Made it to get into a Medical Assistant program
Certification
Soon to be certified as Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Volunteer Work
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Music
- Gym Workouts
Timeline
Sales Associate
The Home Depot
11.2024 - Current
Host
Chuy's Tex-Mex
10.2023 - 10.2024
Sales Associate
Five Below
11.2022 - 09.2023
High School Diploma -
John R. Lewis High School
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