Jenifer Ledyard
Poway,California
Summary
Detail-oriented team player with strong organizational and leadership skills. Experienced in retail and food service industries. Excellent attention to detail and visual merchandising skills. Dedicated Customer Service Representative providing exceptional customer service.
Overview
17
17
years of professional experience
Work History
Sales Associate
Kohl's
10.2019 - 12.2022
- Managed Amazon Return Center
- Merchandised Product Displays
- Provided Excellent Customer Service
Deli Warehouse Manager
Grocery Outlet
10.2016 - 06.2018
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Created Graphic Store Displays and Artwork to Drive Sales
Food Server
Club Cal-Neva Casino, Top Deck Restauraunt
02.2013 - 08.2016
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
Food Server
Denny's Restaurants Franchise Association
06.2006 - 05.2012
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
Education
High School Diploma -
Carlsbad High School
Carlsbad, CAGraphic Design
Advertising Arts College
San Diego, CASkills
- Customer Service
- Time Management
- Problem-solving skills
- Flexible Schedule
- Shipment Processing
- Cash Handling
- Store Opening and Closing
- Outgoing Personality
- Retail Merchandising
- Inventory Management
Timeline
Sales Associate
Kohl's
10.2019 - 12.2022
Deli Warehouse Manager
Grocery Outlet
10.2016 - 06.2018
Food Server
Club Cal-Neva Casino, Top Deck Restauraunt
02.2013 - 08.2016
Food Server
Denny's Restaurants Franchise Association
06.2006 - 05.2012
High School Diploma -
Carlsbad High School
Graphic Design
Advertising Arts College