Jenifer Martinez
Rio Rancho,NM
Summary
Personable Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
Court Clerk
State of New Mexico
Bernalillo, NM
11.2025 - Current
- Managed court records and documentation to ensure accuracy and compliance with legal standards.
- Facilitated communication between judges, attorneys, and the public to enhance operational efficiency.
- Processed case filings and maintained case calendars to support timely judicial proceedings.
- Organized courtroom activities, including scheduling hearings and coordinating juror attendance.
Client Service Coordinator
Banfield Animal Hospital
Albuquerque, NM
10.2024 - Current
- Coordinated client communications to ensure timely responses and satisfaction.
- Managed scheduling and logistics for client meetings and events.
- Developed training materials to enhance team efficiency and service quality.
- Implemented process improvements that streamlined client onboarding procedures.
Office Administrator
Lee-Sure Pools Inc.
Albuquerque, NM
07.2021 - 10.2024
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Edited documents to improve accuracy of language, flow and readability.
- Reconciled account files and produced monthly reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Trained new employees on administrative procedures, company policies and performance standards.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email or in-person to provide information.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Updated reports, managed accounts and generated reports for company database.
- Maintained computer and physical filing systems.
- Gathered financial information, prepared documents and closed books.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained payable shared email inbox and digitized invoices for processing.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Completed bi-weekly payroll for 50 employees
Stocking Associate
Walmart
Rio Rancho, United States
11.2021 - 03.2022
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Greeted customers and directed to requested products.
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Answered customer questions and provided detailed product information.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Consistently lifted materials weighing as much as 20 pounds.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Answered queries and concerns and assisted customers with product selections.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
HR Assistant
Cliff's Amusement Park
Albuquerque, NM
12.2020 - 05.2021
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Coordinated employee training programs to improve productivity and performance.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Front Desk Receptionist
Santa Ana Star Casino
Bernalillo, NM
08.2020 - 02.2021
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled, coordinated and confirmed appointments and meetings.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Admissions Supervisor
Cliff's Amusement Park
Albuquerque, NM
05.2018 - 07.2020
- Built lasting relationships with clients through outstanding customer service interactions.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Introduced new products to meet customer demand and increase profits.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Mentored team members to enhance professional development and accountability in workplace.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Created employee schedules to align coverage with forecasted demands.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Completed bi-weekly payroll for almost 100 employees
Education
Associate of Arts - Business
Central New Mexico Community College
Albuquerque, NM11.2023
High School Diploma -
The ASK Academy
Rio Rancho05.2019
Skills
Financial Services Support
Staff Management
Strategic planning
Project Management
Scheduling
Technical Support
Bookkeeping
Business administration
Languages
Spanish
Native or Bilingual
Education
true
Timeline
Court Clerk
State of New Mexico
11.2025 - Current
Client Service Coordinator
Banfield Animal Hospital
10.2024 - Current
Stocking Associate
Walmart
11.2021 - 03.2022
Office Administrator
Lee-Sure Pools Inc.
07.2021 - 10.2024
HR Assistant
Cliff's Amusement Park
12.2020 - 05.2021
Front Desk Receptionist
Santa Ana Star Casino
08.2020 - 02.2021
Admissions Supervisor
Cliff's Amusement Park
05.2018 - 07.2020
Associate of Arts - Business
Central New Mexico Community College
High School Diploma -
The ASK Academy