Jenifer Miller
Bakersfield,CA
Summary
Highly motivated and dedicated professional with over 15 years of diverse experience spanning sales, retail, call centers, customer service, medical billing, insurance authorizations, and technical support. Proven ability to manage teams, provide exceptional service, and adapt quickly in fast-paced environments. Proficient in ICD-10 coding, HMO/PPO insurance processes, UM referral coordination, and medical billing systems. Demonstrated expertise in handling multi-line phone systems, high-volume data entry with 75+ WPM at 100% accuracy, and navigating a wide range of software and computer systems. Strong communicator and team player, eager to continue learning and expanding professional skills. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Shift Manager
Samco gas station
Bakersfield, CA
10.2023 - 04.2024
- Processed customer transactions accurately and efficiently at the front end, ensuring a positive shopping experience
- Handled cash & credit card payments with precision and attention to detail.
- Maintained an organized cash register area, including counting and balancing cash drawers at the beginning and end of each shift
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product location.
Appointment Agent & Referral Specialist
Southern California Orthopedic Institute
Bakersfield, CA
03.2021 - 09.2023
- Answering high call volumes, scheduling patients with our providers.
- Processed insurance authorizations for HMO, Medi-cal, Tricare, workers comp and PPO.
- Input data into patient files, ensuring all information is accurate.
UM Referral Coordinator
Dignity Health
Bakersfield, CA
01.2021 - 03.2021
- Processing and approving HMO authorization requests.
- Averaging over 80 authorization requests a day.
- Reach out directly to doctors and patients to inform of approved or denied authorization request.
- Input data into QNXT and MCS.
Cashier/Customer Service
Fastrip Food Stores
Bakersfield, CA
03.2020 - 01.2021
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards.
Case Manager
SCRAM of CA
Bakersfield, CA
02.2019 - 03.2020
- Managed 40-50 clients daily to ensure they were obeying non drinking orders.
- Attended court to offer our program to individuals in need of an alcohol monitoring program
- Worked closely with the probation department ensuring individuals were not drinking alcohol.
Customer Service Manager (CSM)
Union Wireless
Rock Springs, WY
02.2017 - 01.2019
- Provided exceptional customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated expertise in a wide range of cell phone models and accessories to assist customers in making informed purchasing decisions
- Collaborated with team members to achieve overall store sales goals and promote a positive work environment
- Performed troubleshooting for customers experiencing technical issues with their devices or services.
Prior Authorization Specialist
San Dimas Medical Group
Bakersfield, CA
09.2015 - 12.2016
- Submitted insurance authorizations for procedures done in & out of office
- Processed incoming authorizations for patients
- Scheduled patients for procedures
- Input data into patients charts
Lead Pharmacy Technician
Vons Pharmacy
Bakersfield, CA
03.2011 - 08.2015
- Lead pharmacy technician
- Processed incoming medication refill requests.
- Submitted TARs to insurance companies for medications not covered by insurance.
- Inventory
- Scheduling
Education
Associate of Science Degree - Pharmacy
San Joaquin Valley College
Bakersfield, CASkills
- Insurance Verification
- Hospital Experience
- Pharmacy Technician Experience
- Microsoft Office
- ICD-10
- CPT Coding
- Typing
- ICD-9
- Medical Scheduling
- Office experience
- IOS
- Hospital experience
- Medical coding
- Insurance Sales
- Mac OS
- EMR systems
- Medical Terminology
- Technical Support
- Workers' compensation law
- EMR Systems
- Sales Support
- Medical terminology
- Communication skills
- Medical Billing
- Multi-line Phone Systems
- Data entry
- Medical Coding
- Customer service
- EHR systems
- Medical office experience
- Medical records
- Android
- Documentation
- Case Management
- HIPAA
- Medical Records
- Utilization Management
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Opening and closing procedures
Timeline
Shift Manager
Samco gas station
10.2023 - 04.2024
Appointment Agent & Referral Specialist
Southern California Orthopedic Institute
03.2021 - 09.2023
UM Referral Coordinator
Dignity Health
01.2021 - 03.2021
Cashier/Customer Service
Fastrip Food Stores
03.2020 - 01.2021
Case Manager
SCRAM of CA
02.2019 - 03.2020
Customer Service Manager (CSM)
Union Wireless
02.2017 - 01.2019
Prior Authorization Specialist
San Dimas Medical Group
09.2015 - 12.2016
Lead Pharmacy Technician
Vons Pharmacy
03.2011 - 08.2015
Associate of Science Degree - Pharmacy
San Joaquin Valley College