JENIFER JEAN WOODLEY
Houston,TX
Summary
Dedicated Assistant Store Manager with a strong focus on customer service, team leadership, and inventory management. Proven ability to resolve issues and enhance customer experiences.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Assistant Store Manager
COX'S FOODARAMA
Houston, TX
11.2019 - 01.2026
- Provided customer service by addressing inquiries and resolving issues promptly.
- Utilized point-of-sale systems for processing transactions and handling cash accurately.
- Engaged customers through promotional activities to enhance shopping experience.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Participated in training sessions to learn store policies and procedures effectively.
- Maintained cleanliness and organization of sales floor to create welcoming environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
CUSTOMER SERVICE CLERK
KROGER
HOUSTON, TEXAS
07.2018 - 11.2019
- Assisted customers with inquiries and product selections.
- Processed transactions accurately and efficiently at checkout.
- Resolved customer complaints with professionalism and empathy.
- Collaborated with team members to enhance customer service experience.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Greeted customers and provided assistance with inquiries.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Resolved customer complaints in a timely manner.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Greeted customers upon entrance and handled cash and credit transactions.
- Maintained a clean work environment by adhering to company safety procedures.
- Ensured compliance with all applicable laws and regulations concerning the sale of products or services.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Helped customers obtain and services with poised and professional assistance.
- Directed visitors to correct personnel to handle individual concerns.
- Answered inbound calls, chats and emails to facilitate customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
ASSISTANT STORE MANAGER
COX'S FOODARAMA
HOUSTON, TX
06.2001 - 07.2018
- Assisted in daily store operations and staff management.
- Trained new employees on customer service standards and store policies.
- Resolved customer complaints and ensured satisfaction with services.
- Ensured compliance with safety regulations and store cleanliness standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained a safe working environment by enforcing safety regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
BBA - ACCOUNTING
UNIVERSITY OF HOUSTON DOWNTOWN
Houston, TX12-2015
Associate of Applied Science - ACCOUNTING
LONESTAR COLLEGE NORTH HARRIS
Houston, TX05-2007
High School Diploma -
KLEIN FOREST HIGH SCHOOL
Houston, TX05-2003
Skills
- Customer service
- Inventory management
- Point-of-sale systems
- Cash handling
- Team leadership
- Customer relationship management
- Time management
- Effective communication
- Staff motivation
- POS systems
- Loss prevention
- Customer service management
- Customer service and engagement
- Store operations
Certification
FOOD HANDLER'S CERTIFICATION CITY OF HOUSTON HEALTH DEPARTMENT
References
References available upon request.
Accomplishments
HGMRA SCHOLARSHIP 2 YEARS STRAIGHT
Timeline
Assistant Store Manager
COX'S FOODARAMA
11.2019 - 01.2026
CUSTOMER SERVICE CLERK
KROGER
07.2018 - 11.2019
ASSISTANT STORE MANAGER
COX'S FOODARAMA
06.2001 - 07.2018
BBA - ACCOUNTING
UNIVERSITY OF HOUSTON DOWNTOWN
Associate of Applied Science - ACCOUNTING
LONESTAR COLLEGE NORTH HARRIS
High School Diploma -
KLEIN FOREST HIGH SCHOOL