JENIFFER ARMAS

• Managed sales team to achieve monthly targets and improve customer engagement.
• Developed training programs to enhance staff product knowledge and sales techniques.
• Analyzed market trends to adjust sales strategies and increase competitive advantage.
• Oversaw inventory management to ensure stock availability during peak periods.
• Managed daily operations of sales department, including supervision of staff members.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Established relationships with key clients, while maintaining existing customer base.
• Performed sales consultations and educated clients on products and services.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer service.

• Processed transactions accurately using point-of-sale systems and cash registers.
• Maintained inventory levels and organized merchandise displays efficiently.
• Assisted customers with product selections and provided personalized recommendations.
• Collaborated with team members to ensure exceptional customer service experiences.
• Addressed customer inquiries and resolved issues in a timely manner.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained up-to-date knowledge of store merchandise and policies.
• Processed transactions using a point-of-sale system.

• Always traveling to different states and sometimes outside the country.

• Greet customers as they enter the store.
• Answer customer questions and assist with requests.
• Execute purchases and returns at the cash register while checking for accuracy.
• Restock and organize merchandise on the sales floor.
• Resolve customer complaints and issues in a timely and professional manner.
• Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
• Trained staff on effective use of sales technology and customer service techniques.
• Resolved customer inquiries and complaints related to purchases and transactions.
• Implemented training programs to enhance staff knowledge of payment systems.
• Coordinated promotional events to increase product visibility and sales engagement.
• Developed and implemented strategies to increase customer satisfaction with point of sale services.
• Implemented measures to reduce losses due to fraud or theft at the POS terminals.
• Monitored staff performance at the point of sale and provided feedback as needed.
• Assisted customers in selecting appropriate products based on their needs at the point of sale.
• Trained new staff on the proper use of the point of sale system.

• Restocked silverware, napkins, and [Type] items in restaurant environments.
• Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
• Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
• Provided assistance to visitors by quickly resolving their questions and concerns.
• Kept the restaurant looking presentable by closely monitoring and meeting the needs of customers and team members.
• Collected payments and discussed expected wait times with them to maximize customer satisfaction.

• Provided training direction, encouragement, and motivation to multiple cheerleaders in order to prepare them for competitive events such as State and National Competitions.
• Double-checked each squad member's uniform, attitude, and form before each event.
• Individual knowledge, skills, and strengths were assessed, and team positions were assigned to maximize talent areas.
• Promoted stretching and proper exercise form to help players avoid injuries and muscle tightness.
• Established clear performance benchmarks and kept track of individual and team progress.
• Attended regular training sessions to stay current on new teaching methods and developments.
• Worked with athletes to prepare them for special competitions and tournaments.

• Double-checked orders for accuracy and bagged meals for transport.
• Prepared food in batches using standard recipes.
• Greeted customers, offered help, and provided knowledgeable assistance.
• Restocked condiments, beverages, and supplies while keeping the service areas clean.
• Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
• Kept the food preparation areas clean, sanitized, and well-organized.