Jeniki Aguon
Yona,GU
Summary
Administrative Assistant with over 7 years of successful experience in office automation and customer service. Recognized consistently for performance excellence and contributions to success in personnel service and executive assistance. Strengths in leadership and solutions backed by administrative training and executive mentorship.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Defense Travel Systems Administrator
INDUS Technology (DoD Contractor)
Santa Rita, GUAM
01.2022 - Current
- Provide travel and Defense Travel System analysis, assistance training and support to three commands under Navy Expeditionary Combat Command Pacific.
- Provide subject matter expertise and support to Authorizing Officials to identify and resolve travel authorization and settlement voucher processing problems encountered.
- Provide travelers with assistance and ensure travel complies with Joint Travel Regulations (JTR), Financial Management Regulations (FMR) and Defense Travel System (DTS) policies.
- Generate daily, weekly, monthly and quarterly reports to NECC.
- Review approximately 15-20 travel vouchers per day for accuracy and reimbursement discrepancy prevention with 100% approval rate.
- Review approximately 5-8 travel authorizations per day for accuracy and cost effective Government travel with 100% approval rate.
- Assist Debt Management Monitor (DMM) in administering indebtedness collection action. Include reports assembly, review and tracking of outstanding indebtedness through all phases of collection process.
- Assist Government Travel Credit Card (GTCC) Agency Program Coordinators (APC) with Citibank Tool to verify correct charges are applied to correct DTS voucher.
Yeoman/Petty Officer Second Class
United States Coast Guard Reserve
SANTA RITA, GUAM
11.2020 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance; answer questions in regard to pay and inquiries administrative in nature; schedule appointments and refer technical inquiries to immediate supervisor or appropriate staff members.
- Respond to approximately 20 emails per day using Microsoft Outlook, while following DoD Best Practices when correspondence includes Personal Identifiable Information (PII).
- Keep work area clean and neat and prepare coffee to give visitors positive first impression.
- Assisted approximately 30 incoming service members from March to August 2021, initially reporting for duty in Guam by endorsing orders, drafting memorandums, filling out pertinent USCG and DoD forms, counseling members on Naval Housing and Temporary Lodging procedures and scheduling follow up appointments for further needs from member.
- Reviewed mission requirements, drafted and processed approximately 90 sets of USCG Reserve orders from August 2020 to August 2021 to include Temporary Duty (TDY) orders, Annual Training orders, long-term and short-term Title 10 orders, and Active Duty Operational Support (ADOS) orders.
- Routinely assist members with coordinating official travel through ADTRAV travel management to book flights and hotel stays; and assist in finding solutions to urgent situations such as flight delays and cancellations.
- Draft DD-214 forms for services members relieved from active duty. Work with service members and supervisors to ensure accuracy before finalization and distribution of DD-214.
- Assisted in processing over $70,000 in USCG Active and Reserve members PCS and TDY travel claims from January to August 2021.
- Serve as sole Temporary Lodging Allowance claim technician for CG Sector Guam from January to current, August 2021, and assisted in procurement of over $300,000 in TLA claims.
- Maintain and update physical records and digital files in accordance with Standard Subject Index Code (SSIC).
- Maintain and update office calendar to track and follow up on suspense items, events and meetings.
- Prepare various documents and administrative material, by direction, for members including USCG forms, DoD forms, memoranda, correspondence, awards, while editing for spelling, grammar, clarity of expression and routing for review and approval.
- Create Microsoft Excel Spreadsheets to accurately record and track daily clerical tasks.
- Record and verify Active duty and Reserve component members' personal and career information on USCG platforms such as Direct Access, CG Portal and CG Business Intelligence.
- Receive incoming mail and evaluate and distribute correspondence requiring priority attention.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Developed current CG Sector Guam Welcome Aboard Packet with guidance from Admin/SPO Chief Yeoman which includes detailed information for members and families relocating to Guam.
- Served as Inventory Technician for USCG's FY2020 Real Property Inventory.
- Participated in Tri Commissioning Ceremony of three USCG Cutters as Guest Check In, which included greeting and assisting guests, delegates, VIP's and USCG Commandant and staff.
Realtor
Century 21
Tamuning, Guam
01.2018 - 01.2020
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised and informed prospective clients on current market activities and conditions.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Designed digital marketing ads for social media platforms such as Facebook and Instagram, generating 70% of new business.
- Designed and staged homes for optimum showings and photography.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Acquired over 10 new clients per month by following up regularly regarding individual real estate desires and current listings
- Managed 4 rental properties and over 20 tenants, collecting payments and handling maintenance with great speed and accuracy
Office Administrator
G4S Secure Solutions
Tamuning, Guam
02.2014 - 10.2017
- Supported Operations Director and Operations Managers with proactive correspondence management, document coordination and customer relations.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Assisted with coordination and hosting of company and morale events.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Trained new employees on administrative procedures, company policies and performance standards.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Administrative Assistant (Temporary)
Big Fish Creative
Tumon, GU
01.2012 - 05.2012
- Provided clerical support to company employees by copying, faxing and filing documents.
- Drafted agendas, recorded minutes and created documents for meetings.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Completed accurate daily report documents, memos and invoices.
- Answered multi-line phone system and greeted callers enthusiastically.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed marketing content for clients such as blogs, promotional materials and advertisements for social media.
- Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Assisted in marketing events coordination by headhunting and booking talents, venue set up, aesthetics management, verifying guest lists, vendor coordination and quality assurance.
Education
Some College (No Degree) -
University of Guam
Mangilao, GUSome College (No Degree) -
Guam Community College
Mangilao, GUSkills
- 65 WPM typing speed
- Office administration
- Database maintenance
- Advanced MS Office Suite Knowledge
- Executive presentations
- Awards and Documents drafting
- Customer and client relations
- Project Management
- Records management
- Marketing and advertisement
- Morale event coordination
- Graphic design
Community and Volunteerism
- USCG Partners In Education Volunteer - June 2021 to Current
- Recreational Bi-Monthly Firearms training - August 2020 - Current
- Recreational 4X4 Off-Road trailing - 2015 - Current
- National Anthem Singer - Special Olympics Guam 2019
- KONQER'D Extreme Sport Obstacle Course event - June 2018
- Guest Speaker Harry S. Truman Elementary School - April 2018
- Guam Autism Association Banquet Volunteer - 2016
- Guam Cancer Care Volunteer Performer - 2015
- Guam Hotel and Restaurant Association Safety Committee 2015-2017
- Various Island Clean-up and beautification events 2008-2018
- Singer/Performer for Island Wide Locations and Events - 2007 - 2018
- Special Olympics Guam Volunteer - 2011
- Miss Universe Guam Pageant Contestant - 2011
Certification
- Yeoman "A" School /Petty Officer Indoctrination, U.S. Coast Guard - 2020
- TIER 5 SECURITY CLEARANCE, OPM - 2019
- Licensed Real Estate Agent/REALTOR, Guam - 2018
- First Aid/CPR Instructor, American Hearts Association Guam Chapter - 2015-2017
- Basic Handcuffing Procedures Training - 2015
- OCAT and Collapsible Baton Training - 2015
- Threat & Risk Assessment Training, National Emergency Response and Rescue Training Center & Dept. of Homeland Security - 2014
- Microsoft Office Advanced Training, Guam Computer Training Solutions - 2013
- Incident Command 300 / 400, National Incident Management Systems - 2022
- Leadership and Management School, U.S. Coast Guard - 2022
References
Trisha Lichtenfels
Job Title: Chief Warrant Officer, U.S. Coast Guard
Address: 1 Victor Pier Santa Rita, GU 96915
Phone: 355-4800
Email: Trisha.L.Lichtenfels@uscg.mil
Relation: Current Supervisor/Department Head
William Brennan
Job Title: Retired Guam Police Lieutenant, Former Security Director
Address: Chalan Pago, Guam
Phone: 777-2645
Email: willie_24_59@yahoo.com
Relation: Past Employer/Supervisor
Marie Rene' Punzalan
Job Title: Cofounder, Picture Perfect Picnics, LLC
Address: Hagatna, Guam
Phone: 486-5640
Email: administrator@picture-perfectpicnics.com
Relation: Personal Associate and Professional Collaborator
Timeline
Defense Travel Systems Administrator
INDUS Technology (DoD Contractor)
01.2022 - Current
Yeoman/Petty Officer Second Class
United States Coast Guard Reserve
11.2020 - Current
Realtor
Century 21
01.2018 - 01.2020
Office Administrator
G4S Secure Solutions
02.2014 - 10.2017
Administrative Assistant (Temporary)
Big Fish Creative
01.2012 - 05.2012
Some College (No Degree) -
University of Guam
Some College (No Degree) -
Guam Community College