Jenilyn Villamor
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Hotel Night Auditor
Newport Hospitality Group
05.2017 - Current
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Balanced hotel accounts and resolved discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Supervisor
Smoke & Vape Shop
01.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Manager
Salt & Pepper Indian Restaurant
06.2018 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Certificate - Motivational Speaker
IAP College
Online 07.2022
Associate - Medical Assisting
Miller-Motte Technical College
Fayetteville, NC08.2011
Certificate - Nail Technician And Skin Care
Beauty School of America
Hialeah, FL01.2007
Skills
- Quality Assessments
- Safety Reviews
- Performance Tracking
- Complaint Resolution
- Customer Experience
- Punctual and Dependable
- Time Management
- Daily Transactions Review
Timeline
Supervisor
Smoke & Vape Shop
01.2022 - 03.2023
Manager
Salt & Pepper Indian Restaurant
06.2018 - 08.2020
Hotel Night Auditor
Newport Hospitality Group
05.2017 - Current
Certificate - Motivational Speaker
IAP College
Associate - Medical Assisting
Miller-Motte Technical College
Certificate - Nail Technician And Skin Care
Beauty School of America
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