Jeniva Cumba
Kissimmee,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Business Assistant
Dental Care of Landstar Commons
Kissimmee, FL
12.2024 - 05.2025
- Take inbound calls.
- Schedule appointments.
- Check-in and check-out patients.
- Check and present treatment plans.
- Handle insurance claims and electronical balance reminders
Field Manager
Skyline Destinations
Orlando, FL
01.2024 - 11.2024
- Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
- Maintained records of all expenses related to each project; ensured accurate billing processes were followed.
- Resolved conflicts between workers or other stakeholders related to the project.
- Addressed customer inquiries regarding product specifications, pricing, availability and delivery times.
Supervisor
Skyline Destinations
Orlando, FL
07.2022 - 07.2023
Supervisor
Skyline Destinations
Orlando, FL
07.2022 - 07.2023
- Recruited, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised a team of 20 to 30 employees in daily operations.
- Collaborated with other departments to coordinate workflow processes between teams.
Dispatch Coordinator
Skyline Destinations
Orlando, FL
06.2021 - 06.2022
- Take inbound calls.
- Set pick-up and drop-off services for The Four Seasons, and other resorts.
- In charge of guest vouchers for services rendered.
- Responsible for gas logs, next-day reports for inbound and outbound transportation.
- Reconciliation reports.
- Rapid issue resolution.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
High School Diploma -
East River High School
650 East River Falcon Way05-2012
Some College (No Degree) - General Studies
Valencia College
Orlando, FLSkills
- Appointment scheduling
- Insurance claims processing
- Data entry accuracy
- Conflict resolution
- Customer relationship management
- Team leadership
- Financial recordkeeping
- Rapid issue resolution
- Patient check-in
- Staff training
- Effective communication
- Remote office availability
- Supervision and leadership
- Training & Development
- Multitasking
- Problem-solving
- Troubleshooting
- Active listening
- Research
- Collaboration
- Flexible and adaptable
Affiliations
- Best Buddies
- Lighthouse Volunteer
Accomplishments
- Student of the month
- Best Worddrobe
Timeline
Business Assistant
Dental Care of Landstar Commons
12.2024 - 05.2025
Field Manager
Skyline Destinations
01.2024 - 11.2024
Supervisor
Skyline Destinations
07.2022 - 07.2023
Supervisor
Skyline Destinations
07.2022 - 07.2023
Dispatch Coordinator
Skyline Destinations
06.2021 - 06.2022
High School Diploma -
East River High School
Some College (No Degree) - General Studies
Valencia College
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