Jeniver Hilaire
Winter Haven,FL
Summary
Proactive professional with a strong background in customer service and team management. Experienced in mentoring staff, optimizing workflows, and resolving complaints efficiently. Ready to leverage expertise to improve operational efficiency and elevate customer experiences. Experienced with operating and maintaining assembly line equipment, ensuring smooth production processes. Utilizes problem-solving skills to address technical issues and improve efficiency. Track record of effective teamwork and adherence to safety protocols, contributing to successful project outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Associate
Lowe's
Winter Haven, FL
09.2023 - Current
- Assisted customers with product inquiries and selections, enhancing overall satisfaction.
- Resolved customer complaints efficiently, ensuring prompt service recovery.
- Maintained knowledge of store inventory and promotions to provide accurate information.
- Collaborated with team members to improve service delivery and operational efficiency.
- Trained new associates on customer service protocols and best practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Led team in providing exceptional customer service, fostering a positive environment for both staff and customers.
- Managed inventory levels to maintain optimal stock availability for customer demand.
Grocery Stocker
Publix
Lakeland, FL
03.2022 - 09.2023
- Restocked shelves efficiently to ensure product availability and organization.
- Monitored inventory levels to assist in timely reordering of stock.
- Maintained cleanliness and safety standards throughout the store environment.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to optimize stocking processes and workflows.
- Trained new staff on stocking procedures and store policies for consistency.
- Conducted regular audits of stock to verify accuracy and minimize discrepancies.
- Implemented improved layout strategies for high-demand products, increasing visibility.
Shift Manager
Arby's Restaurant
Lakeland, FL
05.2021 - 02.2023
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored staff on operational procedures and food safety standards.
- Implemented inventory management processes to reduce waste and optimize supply usage.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Monitored team performance, providing feedback to improve service quality and productivity.
- Coordinated shift schedules to maintain adequate staffing levels during peak hours.
- Analyzed sales data to identify trends and adjust strategies for improved revenue generation.
- Conducted regular training sessions to ensure adherence to company policies and procedures.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Auburndale Senior High
Auburndale, FLSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Cleaning and sanitizing
- Heavy lifting
- Time management
- Workplace safety
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Warehouse organization
- Pallet jack handling
- Shipping and receiving
- Forklift operation
- Loading and unloading
- Safe driver
- Heavy equipment operations
- Storage and organization
- Employee training
- Decision-making
- Cash handling
- Mentoring and coaching
- Quality assurance
Certification
- Certified forklift
- Certified pallet jack
- Ballymore Certification
Timeline
Customer Service Associate
Lowe's
09.2023 - Current
Grocery Stocker
Publix
03.2022 - 09.2023
Shift Manager
Arby's Restaurant
05.2021 - 02.2023
High School Diploma -
Auburndale Senior High