Jenmar Anez
Wesley Chapel
Summary
Results-driven retail management professional with over 5 years of progressive experience in customer service, sales, and store leadership within the optical industry. Proven ability to lead teams, optimize daily operations, and deliver high-quality customer experiences in fast-paced environments. Bilingual in English and Spanish with strong communication, organizational, and problem-solving skills. Seeking to leverage leadership experience in a higher-level management or corporate role.
Overview
6
6
years of professional experience
Work History
Store Manager
Optical Outlets
Tampa
06.2021 - Current
- Oversee daily store operations, ensuring efficiency, compliance, and exceptional customer service standards
- Lead, train, and motivate team members to achieve sales and service goals
- Manage scheduling, workflow, and inventory control to maintain operational efficiency
- Resolve escalated customer concerns with professionalism and solution-focused communication
- Support sales growth through coaching and performance monitoring
Sales Associate
Optical Outlets
Tampa
09.2020 - 06.2021
- Provided personalized eyewear consultations based on customer needs and prescriptions
- Educated patients on insurance coverage, pricing, and product options
- Ensured accuracy in order processing and prescription details
- Consistently contributed to team sales goals through customer engagement and product knowledge
Front Desk Associate
Optical Outlets
Tampa
12.2019 - 09.2020
- Managed patient scheduling and front desk operations in a high-volume environment
- Verified insurance information and maintained accurate patient records
- Delivered professional and welcoming customer service as first point of contact
- Supported administrative operations to ensure smooth daily workflow
Education
High School Diploma -
Skills
- Leadership
- Customer Service Excellence
- Sales Strategy
- Team Development
- Time Management
- Attention to Detail
- Problem Solving
- Bilingual: English & Spanish
Timeline
Store Manager
Optical Outlets
06.2021 - Current
Sales Associate
Optical Outlets
09.2020 - 06.2021
Front Desk Associate
Optical Outlets
12.2019 - 09.2020