Jenn Marks
St. Petersburg,FL
Summary
Motivated and dependable professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Red Mesa Cantina
03.2022 - 01.2024
- Delivered exceptional customer service, ensuring all guests are satisfied with their dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Server
Bella Brava
01.2020 - 03.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Coordinated seating arrangements to maintain smooth restaurant operations.
- Served food and beverages promptly with focused attention to customer needs.
Barista
TeBella
12.2019 - 04.2020
- Prepared and served a variety of coffee and tea drinks, maintaining high standards of quality control.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained clean and organized workspace for optimal productivity and safety.
Hostess
Saké 23
08.2019 - 12.2019
- Managed reservation system, coordinating between walk-in customers and reservations to minimize wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Beach Attendant/Lifeguard
Tradewinds Island Resort
12.2017 - 10.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with customers.
- Assisted in setting up and breaking down beach equipment daily, maintaining organized and functional workspace.
Education
Bachelor of Arts - Psychology
University of South Florida
St. Petersburg, FL2026
Associate of Arts - Psychology
Saint Petersburg College
St. Petersburg, FL2024
Associate of Arts -
Florida Atlantic University
Boca Raton, FL2019
High School Diploma -
Saint Petersburg High School
St. Petersburg, FL2018
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Point of sale operation
- Strong multitasking
- Team collaboration
Timeline
Server
Red Mesa Cantina
03.2022 - 01.2024
Hostess/Server
Bella Brava
01.2020 - 03.2022
Barista
TeBella
12.2019 - 04.2020
Hostess
Saké 23
08.2019 - 12.2019
Beach Attendant/Lifeguard
Tradewinds Island Resort
12.2017 - 10.2019
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Psychology
Saint Petersburg College
Associate of Arts -
Florida Atlantic University
High School Diploma -
Saint Petersburg High School
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