Jenn Young
Buckeye,AZ
Summary
Focused Lead Pharmacy Technician offering over 6 years of experience and track record of excellence in leading high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians.
Overview
11
11
years of professional experience
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
Peoria, AZ
04.2018 - 05.2024
- Provided direct supervision and training to pharmacy technicians.
- Maintained accurate records of prescription orders and inventory.
- Assisted in the development and implementation of policies, procedures, and protocols related to medication management.
- Performed quality assurance checks on medications prior to dispensing.
- Communicated with physicians regarding prescription refills and other inquiries.
- Resolved customer complaints in a timely manner.
- Ensured compliance with state and federal regulations governing pharmaceutical services.
- Processed insurance claims for prescriptions filled at the pharmacy.
- Maintained patient profiles, including allergies, current medications.
- Ordered drugs from wholesalers or manufacturers when needed for patient care.
- Received incoming shipments of drugs from wholesalers or manufacturers.
- Conducted physical inventories of controlled substances according to established schedules.
- Verified accuracy of data entry into computer system for new prescriptions.
- Monitored expiration dates on all pharmaceuticals stored in the facility.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Established and updated patient profiles, medications and insurance details.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Answered telephones to respond to questions or requests.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Operated cash registers to accept payments from customers.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Cashier
Trader Joe's
Surprise, AZ
02.2016 - 04.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Center & Dealer Sales Representative
Uhaul Corporate
Phoenix, AZ
01.2013 - 12.2015
- Negotiated pricing and terms of sale with customers.
- Responded to customer inquiries in a timely manner.
- Answered incoming customer calls and provided product and service information.
- Demonstrated empathy and patience to customers while resolving their issues.
- Offered support and assistance to customers regarding products, services, billing inquiries, technical difficulties.
- Identified opportunities to upsell products when appropriate.
- Ensured quality standards are met for all calls handled in line with company guidelines.
- Participated in training sessions to stay abreast of new products and processes.
- Adhered strictly to service level agreements as set by the organization for each call type and category.
- Maximized sales opportunities on each call by using effective selling techniques.
- Continuously updated job knowledge by participating in educational opportunities like webinars.
Education
Certificate - Professional Medical Coder - Certified
L & S Coding & Education
Tempe, AZ06-2016
Certificate - Surgical Technology
Newbridge College-Stanton
Stanton, CA06-2006
Skills
- HIPAA Compliance
- Insurance Billing
- Pharmaceutical Calculations
- Medication Dispensing
References
References available upon request.
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
04.2018 - 05.2024
Cashier
Trader Joe's
02.2016 - 04.2018
Center & Dealer Sales Representative
Uhaul Corporate
01.2013 - 12.2015
Certificate - Professional Medical Coder - Certified
L & S Coding & Education
Certificate - Surgical Technology
Newbridge College-Stanton