Jenna Alexander
Jacksonville
Summary
Customer-focused professional with almost 4 years of experience delivering high-quality service and building positive relationships with customers. Trained lifeguard with strong attention to safety, quick decision-making skills, and the ability to remain calm in high-pressure situations. Dependable team player committed to maintaining a safe and welcoming environment.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Island Time Car Wash
Jacksonville
11.2025 - Current
- Assisted customers in selecting car wash services and products.
- Managed cash register and processed customer transactions efficiently.
- Educated customers on proper vehicle care and maintenance products.
- Collaborated with team members to ensure timely service delivery.
- Handled customer inquiries and resolved issues effectively.
- Promoted special offers to enhance customer experience and engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
Relationship Specialist
VyStar Credit Union
Jacksonville
06.2025 - 10.2025
- Facilitated member account inquiries to enhance customer satisfaction.
- Assisted in resolving member disputes by providing effective solutions.
- Educated members on credit union products and services to promote usage.
- Maintained accurate records of member interactions and transactions.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided personalized service to clients in order to build relationships and maintain customer loyalty.
- Assisted customers with inquiries and complaints, resolving issues promptly and professionally.
Sales Associate
Car Spa
Jacksonville
08.2024 - 06.2025
- Assisted customers in selecting car wash services and products.
- Managed cash register and processed customer transactions efficiently.
- Educated customers on proper vehicle care and maintenance products.
- Collaborated with team members to ensure timely service delivery.
- Handled customer inquiries and resolved issues effectively.
- Promoted special offers to enhance customer experience and engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Lifeguard
Adventure Landing Water Park
Jacksonville
05.2024 - 08.2024
- Monitored pool areas for safety and compliance with regulations.
- Provided first aid and emergency response to guests in distress.
- Conducted routine inspections of water quality and equipment functionality.
- Communicated effectively with team members during emergencies and daily operations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Used training and medical supplies to examine injured people and administer first aid.
Front of House Employee
Chick-fil-A
Jacksonville
04.2023 - 02.2024
- Greeted customers warmly and provided excellent service during peak hours.
- Took accurate customer orders and processed transactions efficiently.
- Maintained cleanliness of dining area and ensured a welcoming environment.
- Managed inventory of supplies and restocked items as needed throughout shifts.
- Handled customer inquiries and resolved issues with professionalism and care.
- Answered phone calls, took reservations, and answered inquiries.
- Resolved any customer complaints or issues promptly with professionalism.
Education
Terry Parker High School
Jacksonville, FLSkills
- Customer service
- Product knowledge
- Problem solving
- Time management
- Conflict resolution
- First aid
- AED operation
- Lifeguard training
- CPR training
Certification
- CPR
- AED
- BVM
- BLS
- First Aid
- Serv-Safe
Accomplishments
- National honor society
- Honors awards
Affiliations
- Volleyball team
Timeline
Sales Associate
Island Time Car Wash
11.2025 - Current
Relationship Specialist
VyStar Credit Union
06.2025 - 10.2025
Sales Associate
Car Spa
08.2024 - 06.2025
Lifeguard
Adventure Landing Water Park
05.2024 - 08.2024
Front of House Employee
Chick-fil-A
04.2023 - 02.2024
Terry Parker High School