Jenna Antonelli
Orlando
Summary
Dedicated professional with strong customer service skills and effective communication. Experienced in managing reservations and optimizing guest flow to enhance the dining experience. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Hostess
Bokampers Sports Bar & Grill
Fort Lauderdale
01.2025 - 07.2025
- Greeted and seated guests promptly in a fast-paced dining environment.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted servers by relaying guest needs and special requests effectively.
- Maintained cleanliness and organization of the front entrance area.
- Provided excellent customer service, addressing inquiries with professionalism.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Secretary
Genco Real Estate Construction And Development
Fort Lauderdale
06.2021 - 08.2024
- Managed daily scheduling and calendar appointments for executives.
- Prepared and organized documents for meetings and presentations.
- Assisted in maintaining office supplies and inventory levels.
- Entered data into systems and maintained accurate records.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Implemented filing systems to improve document retrieval efficiency.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL05-2025
Skills
- Customer service
- Communication skills
- Office organization
- Data entry
- Problem resolution
- Payment processing
- Team collaboration
- Phone etiquette
- Point of sale systems
- Greeting guests
- Cleaning and sanitation
- Patience and empathy
Extra-Curricular Activities
August 2021- June 2024 Fort Lauderdale High School Fort Lauderdale, FL
Student Government Vice President
- Continuously organized student engagement activities for over 2000 students.
- Led and organized food drive for schoolwide Harvest Drive that fed over 100 families each year.
- Collected supplies for Lee County Hurricane Relief Campaign
August 2024- June 2025 Fort Lauderdale High School Fort Lauderdale, FL
Student Government Treasurer
- Continuously organized student engagement activities for over 2000 students.
- Led and organized food drive for schoolwide Harvest Drive that fed over 100 families each year.
- Collected supplies for Lee County Hurricane Relief Campaign
Timeline
Hostess
Bokampers Sports Bar & Grill
01.2025 - 07.2025
Secretary
Genco Real Estate Construction And Development
06.2021 - 08.2024
High School Diploma -
Fort Lauderdale High School
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