Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Bernardi

Shelby,MI

Summary

Hardworking professional with robust history of delivering top-tier coffee shop customer service. Positive and upbeat in handling order taking, food delivery, and customer relations. Comfortable working in high-volume service environments.

Overview

3
3
years of professional experience
2024
2024
years of post-secondary education

Work History

Barista Shift Supervisor

Randazzo Fresh Market
Clinton Township, Michigan
09.2024 - 07.2025
  • Supervised daily operations of coffee bar during peak hours.
  • Trained new baristas on equipment and beverage preparation techniques.
  • Managed inventory levels and ordered supplies to meet demand.
  • Ensured cleanliness and organization of workstations and customer areas.
  • Provided excellent customer service and resolved complaints effectively.

Receptionist

all american pets
Rochester Hills, Michigan
03.2023 - 10.2024
  • Managed phone calls and scheduled appointments for pet care services.
  • Greeted customers warmly and directed them to appropriate services.
  • Assisted in maintaining cleanliness and organization of the reception area.

manager

Hungry Howies Pizza & Subs
Shelby, Michigan
10.2023 - 05.2024
  • Managed daily operations and ensured team productivity and efficiency.
  • Coordinated staff schedules to meet project demands and deadlines.
  • Implemented training programs for new employees to enhance skills.
  • Facilitated communication between departments to streamline workflow.

Server

stoney creek roadhouse
Shelby, Michigan
09.2022 - 12.2023
  • Provided excellent customer service in a fast-paced dining environment.
  • Took food and drink orders accurately from patrons.
  • Delivered meals and beverages promptly to guests' tables.
  • Communicated effectively with kitchen staff to ensure timely service.
  • Maintained cleanliness and organization of dining area and table settings.

Education

Utica High School
Utica, MI

Skills

  • Beverage preparation
  • Equipment maintenance
  • Inventory management
  • Staff training
  • Quality control
  • Time management
  • Problem solving
  • Effective communication
  • Team leadership
  • Sales techniques
  • Latte art expertise

Timeline

Barista Shift Supervisor

Randazzo Fresh Market
09.2024 - 07.2025

manager

Hungry Howies Pizza & Subs
10.2023 - 05.2024

Receptionist

all american pets
03.2023 - 10.2024

Server

stoney creek roadhouse
09.2022 - 12.2023

Utica High School
Jenna Bernardi