Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Birkenfeld

Springfield,Missouri

Summary

Dynamic sales associate with a proven track record at Dillards Department Store, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and achieving upselling targets. Skilled in point-of-sale systems and adept at problem-solving, ensuring efficient operations and fostering a welcoming shopping environment.

Overview

7
7
years of professional experience

Work History

Sales Associate

Dillards Department Store
Springfield, MO
01.2023 - Current
  • Assisted customers in product selection and provided exceptional service to enhance shopping experiences.
  • Learned and utilized point-of-sale systems for efficient transaction processing.
  • Stocked shelves and organized merchandise displays to maintain store aesthetics and accessibility.
  • Collaborated with team members to ensure inventory accuracy and timely restocking procedures.
  • Handled customer inquiries and resolved issues promptly, fostering positive relationships.
  • Participated in training sessions to understand product knowledge and sales techniques effectively.
  • Maintained cleanliness of sales floor, ensuring a welcoming environment for customers.
  • Adapted quickly to changing priorities during peak hours, supporting operational efficiency.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Call Representative

Communication Solutions
Springfield, MO
03.2019 - 2021
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Utilized CRM software to track customer interactions and ensure accurate record-keeping.
  • Collaborated with team members to enhance communication strategies and improve service efficiency.
  • Educated customers about products and services, leading to increased satisfaction and retention rates.
  • Trained new representatives on company procedures, fostering a supportive learning environment.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
  • Exceeded monthly targets for upselling additional services or products, contributing to overall company growth.

Education

GED -

Republic Highschool
Republic

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Client service
  • Sales expertise

Timeline

Sales Associate

Dillards Department Store
01.2023 - Current

Call Representative

Communication Solutions
03.2019 - 2021

GED -

Republic Highschool