Jenna Bryan
Las Vegas
Overview
21
21
years of professional experience
2003
2003
years of post-secondary education
Work History
General Manager
Golden Entertainment
Las Vegas
01.2018 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Bartender
Las Vegas Hilton
Las Vegas
12.2005 - 07.2007
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Restaurant Manager
Treasure Island Hotel & Casino
Las Vegas
01.2005 - 12.2005
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Table Games
Tony Shelton Dealing School
12.2008 - 12.2008
Mixologist License -
Union Bartenders And Beverage School
12.2005 - 08.2006
Steubenville High School
Steubenville, OHCicerone Level 1 -
Southern Wine And Spirits
Timeline
General Manager
Golden Entertainment
01.2018 - Current
Table Games
Tony Shelton Dealing School
12.2008 - 12.2008
Bartender
Las Vegas Hilton
12.2005 - 07.2007
Mixologist License -
Union Bartenders And Beverage School
12.2005 - 08.2006
Restaurant Manager
Treasure Island Hotel & Casino
01.2005 - 12.2005
Steubenville High School
Cicerone Level 1 -
Southern Wine And Spirits