Jenna Burson
Lexington,KY
Summary
Proficient in customer service and team building, with a strong focus on improving guest satisfaction. Expertise in time management and attention to detail, leading to efficient operations. Capable of creating a welcoming environment and addressing guest needs promptly.
Overview
4
4
years of professional experience
Work History
Host
Malones Lansdowne
Lexington, KY
09.2024 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Host
Malones Louisville
Louisville, KY
11.2022 - 08.2024
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Ice Cream Server
Baskin Robbins Ice Cream
Louisville, KY
03.2021 - 08.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
High School Diploma -
Christian Academy Of Louisville
LouisvilleUniversity of Kentucky
Lexington, KYSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- Reservations
- Seating arrangements
- Customer engagement
- Verbal and written communication
- Hospitality and accommodation
- Food allergy awareness
- Greeting guests
- Cleaning and sanitation
- Interactive communication skills
- Phone etiquette
Timeline
Host
Malones Lansdowne
09.2024 - 05.2025
Host
Malones Louisville
11.2022 - 08.2024
Ice Cream Server
Baskin Robbins Ice Cream
03.2021 - 08.2021
High School Diploma -
Christian Academy Of Louisville
University of Kentucky