Jenna Chadwell
Key Holder
Athens,OH
Summary
Focused employee committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of hard work ethic. Ability to adapt to changes along with utilizing feedback for growth.
Overview
9
9
years of professional experience
Work History
Key Holder
Label Shopper
Athens, Ohio
04.2021 - Current
- Verified accuracy of register tills at beginning and end of shift.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Counted and balanced registers.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted in general housekeeping to maintain store image.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Handled customer inquiries and complaints with professionalism and patience.
Babysitter
Multiple
Pomeroy, OH
01.2016 - 04.2021
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used organization and time management skills to multitask and keep children on set schedules.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Using problem-solving skills to anticipate potential issues before they arise.
- Remaining alert at all times while caring for multiple children simultaneously.
- Providing a safe environment for children to explore their curiosity and creativity.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Communicated with parents about daily activities and any concerning behaviors.
- Responsibly watched children while parents were out.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Assisting with meals, snacks, and bedtime routines for the children.
Education
Bachelor of Science - Psychology
Ohio University
Athens, OH05-2025
Skills
- Customer service
- Employee training
- Team leadership
- Cash handling
- Time management
- Leadership development
- Continuous improvement
- Conflict resolution
- Clear communication
- Adaptability and resilience
- Critical thinking
- Basic first aid
- Emotional intelligence
- Keeping children safe
- Calm demeanor
- Reliable transportation
- Following directions
- Flexible scheduling
Accomplishments
- Valedictorian of my High School graduating class
References
References available upon request.
Timeline
Key Holder
Label Shopper
04.2021 - Current
Babysitter
Multiple
01.2016 - 04.2021
Bachelor of Science - Psychology
Ohio University
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