Jenna Collado
Brooklyn,NY
Summary
Psychology graduate with diverse experience in childcare, customer service, healthcare, and administrative support. Bilingual in Spanish and certified in CPR/BLS, demonstrating strong interpersonal and organizational skills. Proven track record of thriving in fast-paced environments across clinical, retail, and office settings. Aiming to leverage empathy and efficiency in a client-focused role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Mandarino Bay Ridge Chiropractic Center
Brooklyn, NY
04.2025 - Current
- Greet clients and visitors with a professional and friendly demeanor.
- Manage phone calls, scheduling, and administrative tasks.
- Maintain organized records and provide support to office staff.
Barista
Starbucks
Brooklyn, NY
01.2025 - Current
- Prepare handcrafted beverages and maintain quality standards in a fast-paced environment.
- Deliver exceptional customer service and handle high-volume orders efficiently.
- Maintain a clean and organized workspace, adhering to food safety regulations.
Nanny
Care.com
Rochester
02.2023 - 05.2024
- Provided attentive care for children and supported developmental needs.
- Assisted with the mother’s high-risk pregnancy due to medical complications.
- Managed household routines, meals, and safety procedures.
- Used First Aid/CPR skills and maintained communication with parents.
Clinical Rotations – Nursing Student
Strong Memorial Hospital
Rochester
09.2022 - 05.2023
- Performed vital signs checks, hygiene care, and patient mobility assistance.
- Charted observations and reported to supervising nurses.
- Built therapeutic relationships with patients and families.
- Attended team huddles, handoffs, and participated in patient education.
- Observed wound care and medication processes under RN supervision.
Community Service Director – ALAS (Association of Latinx American Students)
SUNY Brockport University
Brockport, NY
09.2022 - 05.2023
- Led community service initiatives as part of ALAS.
- Organized and executed projects addressing local needs and social impact.
- Recruited and managed volunteers for events and drives.
- Collaborated with campus and community partners to expand outreach.
- Supported cultural programming that promoted Latinx heritage and student engagement.
Teacher/Counselor (Summer Camp)
Steps To Success
Brooklyn, NY
06.2022 - 08.2022
- Led structured indoor and outdoor activities for children.
- Promoted a safe, inclusive, and engaging environment.
- Applied conflict resolution strategies and positive behavior management.
Cashier
Food Universe
Brooklyn, NY
12.2020 - 08.2021
- Processed cash, card, and digital transactions with accuracy.
- Assisted customers with purchases and provided friendly service.
- Maintained organized and clean checkout areas.
Cheerleader Manager
New Utrecht High School
Brooklyn, NY
09.2018 - 06.2020
- Oversaw team schedules, budgets, and fundraising events.
- Coordinated practices and supported student engagement.
Education
Bachelor of Science - Psychology, Minor in Biology
SUNY Brockport University
Brockport, NY05.2024
Skills
- Microsoft Office and Google Workspace
- Video conferencing tools
- Graphic design software
- Integrated development environments
- Point of sale systems
- ECLIPSE
- Time management
- Leadership
- Conflict resolution
- Customer service excellence
- Organizational skills
- Multitasking and prioritization
- Phone etiquette
Languages
Spanish
Professional
Certification
- BLS Certified
- CPR Certified
- CITI Program Certification – Human Subjects Research
- APA Certification
- integrity Certification
- Leadership Development Program Certification
Accomplishments
- Dean’s List, SUNY Brockport.
- Member, The National Society of Collegiate Scholars.
- Member, ALAS (Association of Latinx American Students).
References
References available upon request.
Timeline
Receptionist
Mandarino Bay Ridge Chiropractic Center
04.2025 - Current
Barista
Starbucks
01.2025 - Current
Nanny
Care.com
02.2023 - 05.2024
Clinical Rotations – Nursing Student
Strong Memorial Hospital
09.2022 - 05.2023
Community Service Director – ALAS (Association of Latinx American Students)
SUNY Brockport University
09.2022 - 05.2023
Teacher/Counselor (Summer Camp)
Steps To Success
06.2022 - 08.2022
Cashier
Food Universe
12.2020 - 08.2021
Cheerleader Manager
New Utrecht High School
09.2018 - 06.2020
Bachelor of Science - Psychology, Minor in Biology
SUNY Brockport University
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