Summary
Overview
Work History
Education
Skills
Volunteer work
Accomplishments
Timeline
Generic

Jenna Dallenbach

Mankato,MN

Summary

Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

7
7
years of professional experience

Work History

Waitress

Torey's Restaurant & Bar
Owatonna, MN
01.2022 - Current
  • Explained menu items, describing ingredients, and cooking methods upon request.
  • Brought wine selections to tables with appropriate glasses, and poured for customers.
  • Rolled silverware, and set up food stations and dining areas to prepare for the next shift or large parties.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Assisted in preparing salads, appetizers, and desserts to speed up food service.
  • Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.

Human Resources Expert

Target
Owatonna, MN
12.2024 - 05.2025
  • Scheduled or conducted new employee orientations.
  • Prepared or maintained employment records using human resources management system software.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Interpreted and explained human resources policies, procedures or regulations.

Barista

Starbucks, Barista
Honolulu, HI
03.2023 - 05.2024
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Operated cash registers to process customer payments.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Waitress

Cheesecake Factory Inc
Honolulu, HI
09.2022 - 05.2024
  • Greet guests in a friendly and courteous manner, taking their orders accurately and efficiently
  • Provide knowledgeable recommendations on menu items, including ingredients, preparation methods, and special request
  • Maintain cleanliness and organization of the dining area, ensuring tables are properly set up and cleared away promptly
  • Monitor guest satisfaction throughout the meal service, responding quickly and professionally to any issues or complaints
  • Accurately process payments using POS systems, following cash handling procedures
  • Upsell additional items such as desserts, drinks, and appetizers when appropriate
  • Assist with stocking and restocking of supplies, condiments, and other items as needed
  • Follow health and safety guidelines for food storage and preparation
  • Participate in team meetings and training sessions
  • Demonstrate excellent customer service skills at all times

Personal Care Assistant

Ali Health Care
Owatonna, MN
08.2022 - 12.2022
  • Provided ongoing compassionate patient care for each client.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Reviewed homework and tests to compute and record results.
  • Monitored student performance and maintained accurate records to assess progress.

Waitress

Buffalo Wild Wings
Owatonna, MN
05.2022 - 08.2022
  • Picked up food in kitchen and delivered to guests according to established protocols.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Stocked service stations with ice, napkins and straws.
  • Performed general cashiering duties and collected on tabs.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Host/Waitress

Lava Burgers and wings
Owatonna, MN
09.2018 - 05.2021
  • Greet guest, answer phones, seat customers at tables, and present menus is a professional and courteous manner
  • Trained new employees to perform duties.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Checked with guests to get feedback on food served, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepare seating arrangements and organize reservations to ensure guest satisfaction
  • Always maintain a professional appearance and address customer inquiries with good listen skills and problem solving abilities

Education

High School Diploma -

Owatonna Senior High School
Owatonna, MN
06.2022

Junior in College - Marketing And Communications

Minnesota State University, Mankato
Mankato, MN

2 Years Transfered Home To Minesota State Mankato - Marketing And Communications

University of Hawaii At Manoa
Honolulu, HI

Skills

  • High Volume Dining
  • Service-Oriented
  • Hard working
  • High energy
  • Positive attitude
  • Good teammate
  • Organized

Volunteer work

  • Wilson Elementary, Student Helper
  • Alzheimer’s Awareness Walk, Volunteer
  • Toys For Tots, Volunteer
  • Local Food Shelf,Volunteer
  • Sunday School Teacher
  • Highway Cleanup

Accomplishments

  • Deans list

Timeline

Human Resources Expert

Target
12.2024 - 05.2025

Barista

Starbucks, Barista
03.2023 - 05.2024

Waitress

Cheesecake Factory Inc
09.2022 - 05.2024

Personal Care Assistant

Ali Health Care
08.2022 - 12.2022

Waitress

Buffalo Wild Wings
05.2022 - 08.2022

Waitress

Torey's Restaurant & Bar
01.2022 - Current

Host/Waitress

Lava Burgers and wings
09.2018 - 05.2021

High School Diploma -

Owatonna Senior High School

Junior in College - Marketing And Communications

Minnesota State University, Mankato

2 Years Transfered Home To Minesota State Mankato - Marketing And Communications

University of Hawaii At Manoa

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