Jenna Deluca
Carver,MA
Summary
Highly motivated and committed Medical Assistant with a history of superior performance at individual, team, and organizational levels. Highly skilled in customer service, as my background has allowed me to build patience, compassion, and reliability over the years. A quick learner with a passion for growing my hard-working skills, upbeat personality, and customer service skills will be a great addition to any team.
Overview
4
4
years of professional experience
Work History
Medical Assistant
South Shore Skin Center
04.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Built strong relationships with patients through effective communication skills to help ease patient's anxiety
Barista
Restoration Coffee
10.2021 - 04.2022
- Maintained a clean and organized area for food and drink preparation
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor, followed by taking orders, answering any questions, and offering recommendations
- Maintained a positive attitude and worked quickly yet efficiently during rush periods
- Prepared and served food and drink orders
- Contributed to a positive team environment through effective, respectful collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Ice Cream Server
Peaceful Meadows Ice Cream
02.2020 - 06.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Worked as a shift supervisor, which included training new employees, opening/closing responsibilities, along with handling customer complaints with professionalism
Education
Bachelor of Science - Nursing
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2026
High School Diploma -
Carver High School
Carver, MA06.2021
Skills
- Customer Service
- Cleaning and organization
- Friendly and outgoing
- Team Player
- Patience and Empathy
- Working under pressure
- Order Taking
- Speed and Efficiency
- Cash and Card Handling
- Dependable and Responsible
Timeline
Medical Assistant
South Shore Skin Center
04.2022 - Current
Barista
Restoration Coffee
10.2021 - 04.2022
Ice Cream Server
Peaceful Meadows Ice Cream
02.2020 - 06.2021
Bachelor of Science - Nursing
University of Massachusetts - Dartmouth
High School Diploma -
Carver High School
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